Business skills
Aside from interdisciplinary skills, leaders and employees also require specific settings and roles. For example, sales employees deal intensively with topics related to selling and negotiating – from building relationships to leading difficult negotiations. Moderation, presentation and project management skills, on the other hand, play an indispensable role in working world of most employees – not to mention agility and innovation.
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microlearningHow your team prepares for the design thinking process
The design thinking approach helps to make products and companies competitive again by focussing on customers, openness, curiosity and innovation. Three rules will help you prepare for the design thinking process in the best possible way.
microlearningI Don't Do a Good Job of Involving Everyone in Meetings
Here, you will discover techniques for moderators to effectively incorporate silent participants, dominant speakers, and others into their meetings.
microlearningThe Decision-Making Process
Do you find it difficult to make decisions? Learn about four steps you can utilize to methodically navigate the decision-making process.
microlearningWhat Is Agile Management?
Having the ability to work agilely is a crucial skill in the era of globalization and digitalization. Here, you'll find a brief introduction to the topic of agility!
microlearningEffectively Conveying Knowledge Online
Online training courses have different requirements than face-to-face courses. This micro describes strategies on how you can successfully impart knowledge in online sessions.
microlearningGolden Rules for Prototyping
Testing with participants and continual improvement of prototypes follow some fundamental rules. They are the focus of this micro.
microlearningHow Do You Start Prototyping?
The conditions for prototyping are diverse. This micro provides initial orientation.
microlearningI Have to Explain a Price Adjustment to My Customers
In order not to lose your customers to the competition when you adjust your prices, you have to make sure that they understand your reasons for the price adjustment and continue to trust you. Here's how you can do that.
microlearningNeeds Assessment: My Customers Do Not Disclose All Their Information
To be able to offer complete solutions, you need to know everything when assessing a customer's needs. Here you will discover effective ways to obtain the desired information from your customer.
microlearningI’m Not Advising My Customers Solution-Oriented Enough Yet
Comprehensive solutions are a win-win situation for you and your customers. This micro gives you useful tips on how to advise your customers in a solution-oriented manner.
microlearningSales Pitch: I Don't Want To Take My Customers by Surprise
This micro is about entering the sales conversation with confidence and elegance.
microlearningI'm Uncomfortable Networking at Events
How to navigate networking opportunities at an event
microlearningCold Calling Makes Me Uncomfortable
If you cold-call, you'll also face rejection. This course will show you how to deal with rejection effectively and empathetically so that you can succeed.
microlearningI Don't Know What My Customers Really Want
To advise your customers according to their needs, it helps to ask open questions and learn more about them.
microlearningI Want To Deepen My Customer Relationships Without Being Annoying
The whole point of building a relationship is to make your relationship stand out from the competition. Just like in the past when you enjoyed sport events together. But how do you do that, with today's compliance rules?
microlearningMy employees do not cross-sell
Cross-selling is a great way to increase sales and make your business more successful. By boosting your employees' self-confidence, you can motivate them to cross-sell.
microlearningI Don't Want To Pressure My Customers
This micro is about being able to recognize when it's the right time for the customer to make a purchase decision and how to communicate that to them. After all, information about the decision is an important basis for possible further negotiations.
microlearningDetermining Customer Hierarchy for Decision-Making Can Be Tough
Who makes the decisions for your customers? Difficult to find out because people rarely talk about it directly. But with clever communication it can be found out!
microlearningMy Customers Find Our Product Too Expensive
This micro demonstrates how to overcome the "product is too expensive" objection by taking your customers seriously and engaging them emotionally.
microlearningEven Good Arguments Don't Convince My Customers
The best way to convince customers is to determine personal benefits and later reassure that these benefits are really valuable. Practical examples further illustrate this.
microlearningI Have To Give a Presentation and I'm Very Nervous
We all get nervous before presentations. With the help of a few tricks, you can tranform your fear into something positive that will help you to give an even better presentation.
microlearningMaking Success Measurable with Key Results
With measurable, scheduled, ambitious Key Results, you and your team will succeed in achieving your goals.
microlearningEnhancing Your Performance with the OKR Method
With OKR you learn to formulate your goals in small, flexible units, to communicate them transparently, and finally to achieve them with the help of key results.
microlearningMy Customers Are Sidetracking Me with Unreasonable Discount Requests
In four steps, this micro will show you how to respond constructively to excessive discounting demands from clients. With these simple steps, both negotiators save face and achieve their goals.
microlearningBuyer's Remorse: My Customers Are Backing Out of the Deal
To ensure that your customers do not regret their purchase or exercise their right of withdrawal after a successful sale, you must also be there for them after the sales meeting. Here you can learn how to proactively and individually encourage them in their purchase decision.
microlearningTips for Building Relationships in the Workplace
Good relationships with your customers are the key to your success. Here's what to look for when meeting with them to build and grow the relationship
microlearningRecognize and Capitalize on Networking Opportunities
Good networking opportunities are sometimes missed or overlooked when acquiring new customers! Yet they are a prerequisite for effective, profitable business.
microlearningPractice Netiquette and Have a Good Online Presence
Netiquette means acting politely and respectfully in a virtual setting. This will help you create a positive and professional atmosphere that will make your negotiation a success.
