Have you recently been excited to buy something or try a new service? What was it that grabbed your attention? It could’ve been a lot of things, but typically, when you're energized about a purchase, that means that the company you’re about to give money to did a great job of prioritizing the customer during the product or service's development. In this course, you will learn about customer focus and get tips on how to entice customers to try out the latest products or services.
Comprehensive soft skills training for in-depth personal development. Macrolearning is a classic elearning course with a completion time of approximately 50 minutes. As a particularly intensive form of digital development, macrolearning promotes soft skills and sharpens personal profiles. For a holistic learning journey, PINKTUM Macrolearnings can also be combined with suitable compact Microlearnings.
Employees facing customer-centric issues
Employees who want to attract new customers and inspire their current ones
Focusing on customer needs and wants
Contributing to customer centricity
Understanding customers and learning how to motivate them and earn their loyalty
Influencing the customer journey in a targeted and successful way
Turning complainers into loyal customers