Customer-Oriented Communication on the Phone
macrolearning
Matching Microlearnings
Master Certificates
Phone calls are old fashioned you say? On the contrary! Phone calls still play a central role in communicating with customers in sales and customer service. But what is the right way to address clients on the phone? And how do you professionally conduct a telephone conversation? It takes practice. This course covers how to use your voice skillfully, prepare for customer phone calls, and how to navigate through phone conversations in a structured way. You will also learn how to respond effectively to complaints along with tricks that will give your phone communication skills a competitive edge. This is how you build a good rapport with those on the other end of the line.
What is a macrolearning?
Comprehensive soft skills training for in-depth personal development. Macrolearning is a classic elearning course with a completion time of approximately 50 minutes. As a particularly intensive form of digital development, macrolearning promotes soft skills and sharpens personal profiles. For a holistic learning journey, PINKTUM Macrolearnings can also be combined with suitable compact Microlearnings.
Teaser
Course details
Target group
Sales staff who are new to telephone sales
Other sales staff (e.g. office staff) who would like to be more confident during phone calls with customers
Employees who work in telephone customer service for external and internal customers who want to feel more confident on the phone
Call center agents with little work experience
Learning objectives
Understanding common challenges during customer contact on the phone
Using your own voice convincingly and authentically
Planning and preparing for customer phone calls
Leading through customer phone conversations professionally
Confidently handling complaint calls
Using techniques to be more persuasive on the phone
