Successful meetings are very important in everyday work, for example in customer counselling. In this e-training, participants learn how to find the right meeting format for customer meetings, how to prepare optimally for a meeting and how to start it adequately. They also learn how to deal with disruptions and conflicts during the meeting and how to end the meeting appropriately.
Managers in the distribution of insurance products
Intermediaries and advisors who are active in the distribution of insurance products and employees who assist in brokering or advising on insurance products.
Knowing the relevance of good meetings for successful interaction with clients
Know meeting forms and phases
Dealing with misunderstandings
Optimally open and conduct customer-oriented meetings
Concluding and following up customer-oriented meetings in the best possible way