This training serves as an introduction to the fundamentals of process management. It explains various process management methods and their practical applications to streamline workflows and improve service quality. The training covers why process management is essential for businesses and how processes can be mapped to identify and eliminate sources of errors, ensuring continuous improvement. Methods such as the PDCA cycle and the 5-Why technique are introduced. Additionally, the training provides guidance on how teams can clearly assign responsibilities and roles during workshops.
Comprehensive soft skills training for in-depth personal development. Macrolearning is a classic elearning course with a completion time of approximately 50 minutes. As a particularly intensive form of digital development, macrolearning promotes soft skills and sharpens personal profiles. For a holistic learning journey, PINKTUM Macrolearnings can also be combined with suitable compact Microlearnings.
Employees who are project leaders or are being introduced to process management
Managers who want to implement process management and familiarize themselves with the basics
Understanding what constitutes a process
Learning about various process management methods
Identifying and addressing sources of errors
Continuously improving processes