When it comes to resolving conflicts, people use different coping strategies. In this context, conflict researcher Gerhard Schwarz designed six methods – fleeing, fighting, yielding, delegating, negotiating and agreeing. Participants learn the advantages and disadvantages of these strategies and are guided to develop action competence in dealing with conflicts.
Comprehensive soft skills training for in-depth personal development. Macrolearning is a classic elearning course with a completion time of approximately 50 minutes. As a particularly intensive form of digital development, macrolearning promotes soft skills and sharpens personal profiles. For a holistic learning journey, PINKTUM Macrolearnings can also be combined with suitable compact Microlearnings.
Employees who work together in teams
experienced leaders who want to refresh their knowledge in the area of conflict resolution
leadership development candidates
aspiring leaders
Recognizing and expanding one's own conflict resolution strategy
Knowing the six essential strategies of conflict resolution
Recognizing the conflict resolution strategies of employees and colleagues
Being able to bring about "consensus" as the best strategy for resolving conflicts