Navigate Difficult Employee Conversations with Confidence
macrolearning
Matching Microlearnings
Master Certificates
Let's face it, managers often know in advance which conversations with employees will be challenging. This could be due to an employee's recent inappropriate behavior or perhaps a sudden, unannounced absence. Managers often hesitate to directly address criticism during these talks to avoid upsetting the employee. However, in challenging conversations, transparent communication and an open attitude are essential. Some managers also struggle to remain respectful and keep a cool head in difficult situations, which hinders constructive dialogue and successful conflict resolution.
What is a macrolearning?
Comprehensive soft skills training for in-depth personal development. Macrolearning is a classic elearning course with a completion time of approximately 50 minutes. As a particularly intensive form of digital development, macrolearning promotes soft skills and sharpens personal profiles. For a holistic learning journey, PINKTUM Macrolearnings can also be combined with suitable compact Microlearnings.
Teaser
Course details
Target group
Aspiring and current managers who want to handle challenging employee conversations confidently.
Aspiring and current managers who want to learn helpful techniques to bring difficult employee conversations to a mutually acceptable conclusion.
Learning objectives
Developing an attitude that helps you act confidently and solution-oriented in challenging employee conversations
Responding effectively when your counterpart gives you critical feedback
Handling objections and concerns from the other party in a solution-oriented manner
Dealing confidently with different reactions from employees
Managing emotions effectively and keeping a cool head
Helping your employees regain control of their emotions
