PINKTUM E⁠-⁠Learnings

Netiquette means acting politely and respectfully in a virtual setting. This will help you create a positive and professional atmosphere that will make your negotiation a success.

Wow your audience with a strong introduction, an engaging presentation, and a memorable conclusion.

Some participants in a training session require more of your attention. Here's how to deal with five challenging types.

The group dynamics of a training typically go through five phases. As a trainer, you can guide participants through each of these phases.

This micro provides practical tips for more effective collaboration based on five basic rules for hybrid teams.

By being aware of your prejudices and questioning them, you will be able to interact with others in a respectful, appreciative, and mindful way.

Stand-up meetings are a common tool used in agile work to monitor the team's tasks and progress.

The iceberg model illustrates that interpersonal communication always takes place on several levels. Be aware of this complexity in order to communicate more successfully!

There are some to-dos that you like to put off. This micro presents three possible motivational techniques for getting unpopular tasks done.

The three basic rules in customer service are: spark emotions, communicate regularly and surprise customers with personalized attention.

Being aware of different biases can help you avoid discrimination and meet people on an equal footing.

As a lateral leader, you operate in a complex environment with many stakeholders. This provides opportunities for conflicts that need to be resolved.

Lateral and disciplinary leadership differ in terms of the role, tasks and authority of the leader. This micro shows you what distinguishes lateral leadership and how to get started with lateral leadership.

With the right lateral leadership instruments, you can successfully lead, manage, and motivate your project team without being a supervisor.

The course describes three key elements to effectively engage participants in online meetings.

You're in the middle of a heated discussion, your opponent is verbally attacking you and you don't quite know how to react? This course shows you how to stop unfair interlocutors, de-escalate the attack and maintain the dialogue.

The four rooms of change describe four emotional phases that a person typically goes through during a change. Get to know the model so that you can better meet your employees individually and successfully accompany them through change processes.

A good product is no longer enough to inspire your customers. It's also about making every touchpoint with your customers completely relevant to their needs. We'll show you how you can succeed.

Today, many teams are hybrid, meaning some employees work on-site and others remotely. Learn here how you can ensure strong cohesion in your hybrid team despite this physical distance.

Authentic stories are a powerful way to inspire, entertain and persuade people. Find such stories to captivate your audience.

The Hero's Journey is the perfect tool to entertain your audience and convince them about you and your company.

Storytelling is a powerful way to persuade and inspire others. With storytelling, you embed your message in context and make it clear to your counterpart how important your idea is.

Home office employees need new and different skills, as well as equal opportunities for further training. This micro provides 5 tips to promote further development for home office employees.

Scrum teams consist of a product owner, a development team and a scrum master. Agile teams are successful with the help of this clear distribution of tasks.

Agile tools can significantly facilitate and structure everyday work. With helpful companions like the product backlog, the sprint backlog and the increment, you can navigate confidently through any agile project.

VUCA stands for Volatility, Uncertainty, Complexity and Ambiguity. This means that stable states are no longer the norm in our world today. The world is becoming increasingly ambiguous. In this micro, we show you how to master the VUCA world.

The verbalization technique helps you to treat your counterpart respectfully and appreciatively. With this technique, clarity can be created and misunderstandings can be avoided.

Monotasking allows you to tackle tasks one at a time and concentrate fully on them.

To retain employees, the company offers benefits that go beyond the standard: flexible working hours, home office, training, performance-based pay and opportunities to help shape the company.

This micro is about the three most important steps on the way to efficient controlling, which also and especially works at a distance.