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microlearningGolden Rules for Prototyping
Testing with participants and continual improvement of prototypes follow some fundamental rules. They are the focus of this micro.
microlearningEliminating Errors at the Root Sustainably with the Swiss Cheese Model
When a mistake happens, there's often more to it than meets the eye. The Swiss Cheese Model can help systematically examine and analyze the causes of errors.
microlearningHow Do You Start Prototyping?
The conditions for prototyping are diverse. This micro provides initial orientation.
microlearningI Have No Idea What My Team Member Actually Does in Home Office!
Regular check-ins, status reports, and collaboration platforms can help keep home-based workers engaged.
microlearningOne of My Team Members is Spreading Negativity
This micro will show you the best way to deal with someone on your team who is spreading negative emotions that are affecting other members of your team.
microlearningStruggling to Separate My Work in My Home Office from My Personal Life
Those who work from home face the challenge that many of the usual work structures don't exist. This micro shows how they can better structure their own work time.
microlearningI Can't Concentrate on the Conversation, but Don't Want to Seem Rude
Sometimes an important conversation lacks the attention it needs. Find out here how to make your conversation partner feel valued.
microlearningThe Dilemma of Not Understanding Important Information and Feeling Uncomfortable Asking About It
If you're missing any information, don't be afraid to ask. In fact, if you phrase your request correctly, it has several advantages!
microlearningDealing with Interruptions from My Children in Home Office
In a home office, you always seem available and approachable as a parent. This micro shows how simple symbols can be used to clearly distinguish work mode from home mode.
microlearningChallenges Faced When Asserting Myself in a Leadership Position
In order to be assertive in a leadership position, it is important to confidently communicate one's professional competence and to foster empathy and open communication in the team.
microlearningI Have a Feeling My Team Member Is Unhappy in the Company
You feel that your team member is absolutely not happy with the current state of affairs in the company. If you are open about your observation, you can find a solution together.
microlearningBefore Making a Decision, I Am Often Afraid of a Negative Outcome
Many people are afraid of making the wrong decisions and are often paralyzed by their fears in the decision-making process. This does not have to be the case! In this micro-learning, we provide tips on how to make decisions with confidence.
microlearningI Want To Be Firm on Important Matters, yet Show Empathy and Kindness to People
If you want to find a good balance between being assertive and empathetic, the best way is to focus on authenticity and appreciation for the other
microlearningStriking a Balance Between Professional and Personal Levels as a Manager
Leaders need clear personal/professional boundaries that are comfortable for them and their team members.
microlearningMy Employees React Strangely to Praise
You want to appreciate your employees and praise them for their work. In this micro-learning, we will show you how to give praise that is specific, sincere, factual, professional, and individualized.
microlearningI Find It Hard to Accept Praise from Others
You can allow yourself to accept praise and enjoy the positive words of others.
microlearningMy Employees Lack the Time to Make Good Use of E-training Courses
E-training courses offer great potential for businesses. It is important that employees do not see them as an extra obligation in a busy workday, but as an opportunity for professional development.
microlearningMy Coworker Doesn't Respect My Boundaries and Is Constantly Pressuring Me
Boundaries at work are important for mental health and job performance. This micro shows you how to defend them.
microlearningKeep Your Eyes Healthy with the 20-20-20 Rule
Do your eyes get tired and dry quickly with all the screen work you do? In this micro-learning, we'll introduce you to the 20-20-20 rule, which you can use to give your eyes quick and easy relief.
microlearningCalmly Navigate Everyday Life through Mindfulness
Mindfulness can help you keep your perspective in stressful situations.
microlearningI Have to Explain a Price Adjustment to My Customers
In order not to lose your customers to the competition when you adjust your prices, you have to make sure that they understand your reasons for the price adjustment and continue to trust you. Here's how you can do that.
microlearningNeeds Assessment: My Customers Do Not Disclose All Their Information
To be able to offer complete solutions, you need to know everything when assessing a customer's needs. Here you will discover effective ways to obtain the desired information from your customer.
microlearningI’m Not Advising My Customers Solution-Oriented Enough Yet
Comprehensive solutions are a win-win situation for you and your customers. This micro gives you useful tips on how to advise your customers in a solution-oriented manner.
microlearningSales Pitch: I Don't Want To Take My Customers by Surprise
This micro is about entering the sales conversation with confidence and elegance.
microlearningI'm Uncomfortable Networking at Events
How to navigate networking opportunities at an event
microlearningCold Calling Makes Me Uncomfortable
If you cold-call, you'll also face rejection. This course will show you how to deal with rejection effectively and empathetically so that you can succeed.
microlearningI Don't Know What My Customers Really Want
To advise your customers according to their needs, it helps to ask open questions and learn more about them.
microlearningI Want To Deepen My Customer Relationships Without Being Annoying
The whole point of building a relationship is to make your relationship stand out from the competition. Just like in the past when you enjoyed sport events together. But how do you do that, with today's compliance rules?
