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microlearningMy Team Member Is Feeling Lost and Worried about Recent Changes Affecting Their Status
Change triggers uncertainty, doubt and resistance in many of your employees. However, behind resistance, there is always an underlying cause and emotions that can be addressed through communication. We show you how to address the fears and needs of your employees in order to open them up to change.
microlearningI Always Back Down When There Is a Conflict
Do you tend to avoid conflict situations? Learn to enter into conflict confidently with this micro.
microlearningMy Colleague Takes Feedback Personally
If your counterpart feels attacked by feedback, it is important to react quickly and look for ways to improve your company's feedback culture.
microlearningMy Coworker Doesn't Take Feedback Seriously
If the other person doesn't take your feedback seriously, find out why and respond accordingly to improve communication in the future.
microlearningGiving Appropriate Feedback
You can express your feedback in a constructive and appreciative manner by communicating with "I" messages, making specific suggestions for changes in the future, and giving your feedback as promptly as possible.
microlearningActing More Consciously with the Three-Pillar Model of Sustainability
The three-pillar model of sustainability helps you to be mindful of the available resources and to protect the environment.
microlearningPracticing Sustainability in the Company—with CSR
CSR stands for corporate social responsibility. You, too, can become active in the CSR team and help to ensure that sustainability is actually practiced in the company.
microlearningWhat Is Generative AI and How Is It Used?
Generative AI is increasingly used in more and more areas of our lives. This microlearning will provide a brief explanation of what AI is and how it is currently being used.
microlearningPromote Motivation with Praise
Praising employees is an important part of a positive corporate culture. You promote motivation and commitment in your team.
microlearningStaying Visible in Your Home Office
Hybrid work often requires more communication about needs, coordination and even work/life boundaries. This micro provides practical tips on how to do this.
microlearningMaking Success Measurable with Key Results
With measurable, scheduled, ambitious Key Results, you and your team will succeed in achieving your goals.
microlearningEnhancing Your Performance with the OKR Method
With OKR you learn to formulate your goals in small, flexible units, to communicate them transparently, and finally to achieve them with the help of key results.
microlearningMy Customers Are Sidetracking Me with Unreasonable Discount Requests
In four steps, this micro will show you how to respond constructively to excessive discounting demands from clients. With these simple steps, both negotiators save face and achieve their goals.
microlearningBuyer's Remorse: My Customers Are Backing Out of the Deal
To ensure that your customers do not regret their purchase or exercise their right of withdrawal after a successful sale, you must also be there for them after the sales meeting. Here you can learn how to proactively and individually encourage them in their purchase decision.
microlearningI Am Afraid That AI Will Replace My Job
Being afraid of AI is the wrong reaction. We should see it as a tool and partner to simplify our own work processes and do what we really want to do.
microlearningTips for Building Relationships in the Workplace
Good relationships with your customers are the key to your success. Here's what to look for when meeting with them to build and grow the relationship
microlearningTargeted Team Building with the Team Development Clock
Whether you're just building your team or they've been working together for a while, you can build team spirit at every stage. The team development clock can help you find the right approach.
microlearningRecognize and Capitalize on Networking Opportunities
Good networking opportunities are sometimes missed or overlooked when acquiring new customers! Yet they are a prerequisite for effective, profitable business.
microlearningPractice Netiquette and Have a Good Online Presence
Netiquette means acting politely and respectfully in a virtual setting. This will help you create a positive and professional atmosphere that will make your negotiation a success.
microlearningBe Confident Online
Wow your audience with a strong introduction, an engaging presentation, and a memorable conclusion.
microlearningDealing with Challenging Training Participants
Some participants in a training session require more of your attention. Here's how to deal with five challenging types.
microlearningGuiding Participants Through the Five Phases of a Training
The group dynamics of a training typically go through five phases. As a trainer, you can guide participants through each of these phases.
microlearningRules of the Game for Hybrid Collaboration
This micro provides practical tips for more effective collaboration based on five basic rules for hybrid teams.
microlearningOvercoming Prejudice
By being aware of your prejudices and questioning them, you will be able to interact with others in a respectful, appreciative, and mindful way.
microlearningUse Daily Stand-Up Meetings for Task Visibility
Stand-up meetings are a common tool used in agile work to monitor the team's tasks and progress.
microlearningSuccessfully Communicating with the Iceberg Model
The iceberg model illustrates that interpersonal communication always takes place on several levels. Be aware of this complexity in order to communicate more successfully!
microlearningStaying Self-Motivated
There are some to-dos that you like to put off. This micro presents three possible motivational techniques for getting unpopular tasks done.
microlearningImprove and Deepen Customer Relationships
The three basic rules in customer service are: spark emotions, communicate regularly and surprise customers with personalized attention.
