More and more sales negotiations are being conducted online. This has many advantages, but also creates challenges. This e-training course, designed for experienced sales managers and sales professionals, deals specifically with the characteristic features of online negotiations. How can you build good relationships with your negotiating partners? How do you utilize the most constructive communication possible in online negotiations? And how do you resolve difficult situations? This e-training course answers these questions and shows you how online negotiations can intelligently and profitably expand your repertoire as a negotiation expert.
macrolearningDifficult Negotiations
Negotiations do not always follow the same pattern. There are negotiating partners* who can make life difficult for you and can present you with real challenges in a negotiation. In this e-training you will learn the most important tools to keep the upper hand even during difficult negotiations. How do you deal with conflicting interests? How do you manage to get a stalled negotiation going again? How do you confidently defend yourself against attacks and not get distracted from your negotiation goal? This course not only answers these questions but shows you how to achieve positive results, even in the most complex negotiations, by preparing efficiently.
macrolearningBasics of Negotiations
Successful negotiations are not based on luck, but on learned skills. This e-training introduces the most important tools needed to conduct successful negotiations. How can you strengthen the basis of your negotiation and enter well prepared? How do you know when to continue a negotiation and when to stop? How do you unerringly present your offer to your negotiating partner and argue the benefits of your product? This e-training provides useful answers to these questions. It shows you how you can successfully conclude your next negotiation via efficient preparation and highlighting benefits.
microlearningPractice Netiquette and Have a Good Online Presence
Netiquette means acting politely and respectfully in a virtual setting. This will help you create a positive and professional atmosphere that will make your negotiation a success.
microlearningThe Harvard Concept
With the four principles of the Harvard concept, you will achieve win-win solutions in negotiations and conflicts.