Needs Assessment: My Customers Do Not Disclose All Their Information

microlearning
Bedarfsermittlung: meine Kund:innen geben nicht alle Informationen preis
flag of deflag of enflag of esflag of fr
cultural fair logo

Cultural Fit

accessibility logo

Without barrier

subcategory logo

Selling

clock

Total time 3 minutes

learning format

microlearning

Matching Macrolearnings
micro learning

To be able to offer complete solutions, you need to know everything when assessing a customer's needs. Here you will discover effective ways to obtain the desired information from your customer.

What is a microlearning?

Ideal soft skill training for the hectic workday, even without in-depth prior knowledge. Microlearning is a compact e-learning course that takes only a few minutes to complete. The short learning unit is ideal for quickly refreshing knowledge (Know-how) or solving professional challenges (Challenge). A microlearning can be combined with appropriate macrolearnings or used as a stand-alone learning product.

Classification
Challenge

It’s a skill booster for complex tasks. Challenge Microlearnings focus on solving everyday challenges by advancing knowledge and teaching relevant emotional soft skills. They are to the point and deficitoriented.

Target group

  • Employees with or without management roles

Learning objectives

  • Gathering all relevant information from your customers when assessing their needs

Competencies

Identifying needs

Authoring tool

Rise

These microlearnings may also interest you
Einwände entkräften mit der Quittungsmethode
microlearningCountering Objections with the Acknowledgment Method
Ich möchte meine Kundenbeziehung vertiefen, ohne zu nerven
microlearningI Want To Deepen My Customer Relationships Without Being Annoying
Ich habe Schwierigkeiten, bei Kund:innen die Entscheiderstruktur herauszufinden
microlearningDetermining Customer Hierarchy for Decision-Making Can Be Tough
New e-trainings at PINKTUM
Ideen verwirklichen: Wie Sie Absichten in Taten umsetzen
macrolearningBringing Ideas to Life: Turning Intentions into Action
Im Unternehmenssinne denken: Verantwortung übernehmen, Entscheidungen treffen
macrolearningAdopt a Company-First Mindset: Own Your Actions and Make Decisions
Onboarding: Strategien für gelungenes Einarbeiten
macrolearningSeamless Onboarding: Proven Tactics for a Successful Start