Deflect Verbal Attacks with the 4⁠-⁠I-Method

microlearning
Verbale Angriffe mit der 4-I-Methode abwehren
flag of de
cultural fair logo

Cultural Fit

accessibility logo

Without barrier

subcategory logo

Communication

clock

Total time 3 minutes

learning format

microlearning

You're in the middle of a heated discussion, your opponent is verbally attacking you and you don't quite know how to react? This course shows you how to stop unfair interlocutors, de-escalate the attack and maintain the dialogue.

What is a microlearning?

Ideal soft skill training for the hectic workday, even without in-depth prior knowledge. Microlearning is a compact e-learning course that takes only a few minutes to complete. The short learning unit is ideal for quickly refreshing knowledge (Know-how) or solving professional challenges (Challenge). A microlearning can be combined with appropriate macrolearnings or used as a stand-alone learning product.

Classification
Know How

Know-how Microlearnings provide expertise on a specific topic in minutes. Focusing on your knowhow therefore provides solutions to your everyday issues. It’s a very efficient way to refresh one’s knowledge.

Target group

  • Employees with or without management roles

Learning objectives

  • Use the four possible counter techniques of the 4⁠-⁠I method appropriately and unerringly

Competencies

Countering objections

Authoring tool

Rise

These microlearnings may also interest you
Meinen Mitarbeitenden fehlt die Zeit, E-Trainings sinnvoll zu nutzen
microlearningMy Employees Lack the Time to Make Good Use of E⁠-⁠training Courses
Gewaltfreie Kommunikation
microlearningNonviolent Communcation
Ich habe eine wichtige Info nicht verstanden, traue mich aber nicht, nachzufragen
microlearningThe Dilemma of Not Understanding Important Information and Feeling Uncomfortable Asking About It
New e-trainings at PINKTUM
Handlungsfähig bleiben:  Unsicherheit und Ambivalenz souverän meistern
macrolearningStaying in Control : Managing Uncertainty and Ambivalence with Confidence
Ideen verwirklichen: Wie Sie Absichten in Taten umsetzen
macrolearningBringing Ideas to Life: Turning Intentions into Action
Im Unternehmenssinne denken: Verantwortung übernehmen, Entscheidungen treffen
macrolearningAdopt a Company-First Mindset: Own Your Actions and Make Decisions