Giving Feedback for Better Cooperation with Your Insurance Customers

For employees in insurance companies, the ability to give and receive clear and constructive feedback is a key success factor - both in teamwork and when dealing with customers. The e⁠-⁠training provides practical information on how you can not only optimize cooperation with colleagues through targeted feedback, but also sustainably strengthen the trust and satisfaction of your customers. The Johari Window, a model developed by social psychologists Joseph Luft and Harry Ingram, impressively demonstrates how feedback helps to reduce the “blind spot” in self-perception and expand your personal scope for action. This gives you confidence in your communication - a decisive advantage in customer contact. You will learn how positive feedback stabilizes and develops behaviour and how you can create an atmosphere conducive to relationships through clear feedback.