Establishing a learning culture in the insurance company - for more customer focus
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A successful learning culture in an insurance company contributes to providing insurance customers with optimal support in the long term. This e-training shows how managers can promote a positive learning culture through suitable organisational and structural framework conditions and how this is interlinked with the corporate and management culture. Participants learn how they can sustainably improve the quality of further training and thus also the quality of advice through their exemplary learning behaviour and the promotion of employees' personal responsibility.
Teaser
Course details
Target group
Managers in the sale of insurance products
Learning objectives
Promoting and living awareness of the need for a learning culture in the insurance company
Create a framework for a successful learning culture in order to improve the quality of insurance advice through continuous training
Being a learning role model for insurance employees as a manager
Strengthen employees' self-responsibility so that they can independently look for further training opportunities and expand their skills in insurance consulting
