Problem solving is an important leadership task. This e-training explains how managers can define problems precisely and develop customer-oriented alternative solutions. Based on this, a target-oriented decision can be made and implemented.
Managers in the distribution of insurance products
Identify and analyse problems in customer counselling in good time
Developing customer-oriented solutions in a team
Be able to make decisions in a structured way and in the best interest of the clients.
Communicate decisions adequately and involve employees to ensure customer-oriented implementation