PINKTUM E⁠-⁠Learnings

Generationenübergreifend führen und zusammenarbeiten
macrolearningLeading Across Generations
Leading Across GenerationsLeading Across GenerationsLeading Across GenerationsLeading Across Generations
The focus of this training is about building positive connections among employees from different generations and between managers and team members of various ages—both on a personal and professional level. The e⁠-⁠training course aims to spark ideas for smooth intergenerational collaboration and provides tips on the challenges and potential conflicts that managers might encounter. It also sheds light on the opportunities that come with working across multiple generations.
Fit im Job – Gesund und achtsam arbeiten
macrolearningStaying Fit and Active on the Job—Working Healthy and Mindful
Staying Fit and Active on the Job—Working Healthy and MindfulStaying Fit and Active on the Job—Working Healthy and MindfulStaying Fit and Active on the Job—Working Healthy and MindfulStaying Fit and Active on the Job—Working Healthy and Mindful
Employees experience different physical and mental stressors in their daily work. These include, for example, excessive demands, stress, monotony, lack of autonomy, disruptions, varying shifts, and prolonged screen time. These stressors can lead not only to reduced performance but also to underlying health issues. In this e⁠-⁠training course, participants learn how to deal constructively with these stressors to remain healthy in the long term.
Mit Selbstvertrauen ins KI-Zeitalter
macrolearningMoving into the Age of AI with Confidence
Moving into the Age of AI with ConfidenceMoving into the Age of AI with ConfidenceMoving into the Age of AI with ConfidenceMoving into the Age of AI with Confidence
The AI revolution is one of the fastest and most profound transformations in recent history. Hardly any professional field will remain untouched by it. This shift will require all of us to take a new approach to our work and the world around us. This e⁠-⁠training course does not provide hard facts about how algorithms work. Rather, it focuses on the human aspect. The objective is to guide learners in developing their resilience, grasping strategies to manage change effectively, and recognizing how discovering their purpose can foster fulfilling work experiences, even amid new circumstances.
Fluktuation aktiv senken
macrolearningActively Reduce Employee Turnover
Actively Reduce Employee Turnover Actively Reduce Employee Turnover Actively Reduce Employee Turnover
This course focuses on preventing and proactively addressing the factors that lead to employee turnover. The e⁠-⁠training course provides insights into positive employee retention, explores common reasons for job changes, and offers potential countermeasures that leaders can implement. It begins by examining the different types of turnover, then delves into what constitutes an attractive company culture and what employees expect. Additionally, the course covers the entire employee lifecycle, from successful recruiting and onboarding to exit interviews. This e⁠-⁠training course helps participants understand turnover, recognize its positive aspects, and provides practical tips for managers and HR departments on how to effectively reduce turnover in their company.
Lean Management – Die Grundlagen
macrolearningThe Basics of Lean Management
The Basics of Lean ManagementThe Basics of Lean ManagementThe Basics of Lean ManagementThe Basics of Lean Management
This training is intended as a comprehensive introduction to the basics of Lean management. The essential contents and principles of Lean are explained, as well as the actual application—in the field of producing, as well as in the administrative field. This is possible because it is about the mindset for "Lean" thinking as well as some tools that are suitable for production and the office. In addition to theory, practical examples and transfer tasks also help to ensure that the course knowledge acquired is ready to apply.
Lean Management für Fortgeschrittene
macrolearningLean Management Advanced Course
Lean Management Advanced CourseLean Management Advanced CourseLean Management Advanced CourseLean Management Advanced Course
In this advanced training, basic knowledge of Lean Management is required and then expanded upon. Participants learn about obstacles they may encounter when implementing Lean Management, as well as active measures for employee development. This helps to support even more intensive customer service and a leaner value stream.
Agile Tool-Box für den Arbeitsalltag
macrolearningAgile Toolbox for Everyday Work
Agile Toolbox for Everyday WorkAgile Toolbox for Everyday WorkAgile Toolbox for Everyday WorkAgile Toolbox for Everyday Work
This training provides an overview of common agile techniques. It should serve as a basis for the participants to decide whether and how these techniques can be integrated into their personal daily work. The focus is not on explaining the entire agile methodology, but rather on what you can pick out and implement relatively easily—even in non-agile work. The learning focus is on the application of agile techniques and tips for implementing them. The three themes are: collaboration, communication, and time management.
Agile Tool-Box für Workshops und Meetings
macrolearningAgile Toolbox for Workshops and Meetings
Agile Toolbox for Workshops and MeetingsAgile Toolbox for Workshops and MeetingsAgile Toolbox for Workshops and MeetingsAgile Toolbox for Workshops and Meetings
This course provides an overview of some Agile techniques that can be useful for designing and running meetings and workshops. While the emphasis is not on the entire Agile methodology, you will learn techniques that can be helpful in preparing for a meeting or workshop, execution, and follow-up, as well as tips for implementing what you've learned.
Strategisches Verkaufen – Grundlagen des strategischen Vertriebs
macrolearningStrategic Sales—Basics of Strategic Sales
Strategic Sales—Basics of Strategic SalesStrategic Sales—Basics of Strategic SalesStrategic Sales—Basics of Strategic Sales
Today, salespeople need to know more than just their product or service. They require extensive knowledge past simple customer and competitor information, or being able to conduct a sales conversation. Above all, salespersons must approach their key customers strategically and be able to build a relationship with them. This e⁠-⁠training course covers why a strategic approach is more important today than ever. You will learn what strategic sales is all about. Additionally, you will discover which situations and which customers strategic sales skills make sense for, and finally what mindset and skills are required for this.
Strategisches Verkaufen – Die strategische Kundenentwicklung
macrolearningStrategic Sales—Strategic Customer Development
Strategic Sales—Strategic Customer DevelopmentStrategic Sales—Strategic Customer DevelopmentStrategic Sales—Strategic Customer Development
Both talent and the right gut feeling are integral in operational sales. On a strategic level, however, it still requires a targeted approach with a system. During this e⁠-⁠learning course, you will learn what key account management is and which steps it involves. You will learn how to identify your key customers and which methods you can use to find out what makes them and their stakeholders tick. The e⁠-⁠training course also discusses answers to the following questions: What options are there for working with my key accounts? And which strategy is the right one? In this way, you will learn how to optimally develop your most valuable customers and achieve more revenue and profit in a partnership that suits both your company and the customer.
Strategisches Verkaufen – Beziehungs­­gestaltung
macrolearningStrategic Sales—Building Relationships
Strategic Sales—Building RelationshipsStrategic Sales—Building RelationshipsStrategic Sales—Building Relationships
Customer care plays a major role in strategic sales. Customers who do not feel like they are being looked after are very likely to turn to the competition or not make (further) purchases from your company. But what exactly is good customer care? Why does it make sense to understand the motives of customers and to consider them during customer care? Why does individual marketing make sense and what individual marketing measures are there? How can you implement them effectively? How can you successfully leverage cross-selling to build relationships? These issues will be addressed in detail during this e⁠-⁠training course.
Kundenorientierte Kommunikation am Telefon
macrolearningCustomer-Oriented Communication on the Phone
Customer-Oriented Communication on the PhoneCustomer-Oriented Communication on the PhoneCustomer-Oriented Communication on the Phone
Phone calls are old fashioned you say? On the contrary! Phone calls still play a central role in communicating with customers in sales and customer service. But what is the right way to address clients on the phone? And how do you professionally conduct a telephone conversation? It takes practice. This course covers how to use your voice skillfully, prepare for customer phone calls, and how to navigate through phone conversations in a structured way. You will also learn how to respond effectively to complaints along with tricks that will give your phone communication skills a competitive edge. This is how you build a good rapport with those on the other end of the line.
Gezielt netzwerken
macrolearningTargeted Networking
Targeted NetworkingTargeted NetworkingTargeted NetworkingTargeted Networking
This training course prepares employees to establish and maintain external contacts on a regular basis. It is intended to provide participants with an introduction to the topic, to help them better assess themselves, to set clear networking goals, and to structure and expand their own network.
Female Leadership – Erfolgreich führen trotz Gender-Barrieren
macrolearningFemale Leadership—Leading Successfully Despite Gender Barriers
Female Leadership—Leading Successfully Despite Gender BarriersFemale Leadership—Leading Successfully Despite Gender BarriersFemale Leadership—Leading Successfully Despite Gender BarriersFemale Leadership—Leading Successfully Despite Gender Barriers
Female leadership is a complex topic with many facets. In this course, we focus on what women can do themselves to be successful or become more successful leaders. It's not so much a question of how women lead or whether they are better leaders. Instead, we present the biggest difficulties women who (want to) take on leadership roles face. And most importantly, we focus on approaches they can take to deal with these difficulties. After an introduction to the topic, five of the most common obstacles are identified and learners are given practical and action-oriented suggestions for dealing with them constructively.
Präsentieren – Die Grundlagen
macrolearningPresenting—Basics of Professional Presentations
Presenting—Basics of Professional PresentationsPresenting—Basics of Professional PresentationsPresenting—Basics of Professional PresentationsPresenting—Basics of Professional Presentations
The ability to present confidently and persuasively is a key skill in more and more professions. This e⁠-⁠training course focuses on the basic techniques and methods that can be used to present content in an engaging and professional manner. Participants will learn how to tailor their presentations to the audience's expectations, prepare them well, and structure them logically. They will also receive practical tips on how to avoid pitfalls in advance.
Präsentieren – Persönlich, souverän und professionell
macrolearningPresenting – Convince with Confidence, Personality and Influence
Presenting – Convince with Confidence, Personality and InfluencePresenting – Convince with Confidence, Personality and InfluencePresenting – Convince with Confidence, Personality and Influence
Presenting is more than just reciting texts and showing graphics. A good presentation is personal, individual, motivating and engaging. In this e⁠-⁠training, participants learn methods to make their communication more direct, emotional and activating– both on a verbal and non-verbal level. Another focus of the training lies on practical ways to achieve a balanced, communicative mindset and to control stage fright from the outset.
Präsentieren – Überzeugend auftreten im virtuellen Raum
macrolearningPresenting – How to be Convincing in Web Conferences
Presenting – How to be Convincing in Web ConferencesPresenting – How to be Convincing in Web ConferencesPresenting – How to be Convincing in Web Conferences
In today's working environment, it is becoming increasingly important to convey content attractively and convincingly, even in online settings. Online presentations offer a variety of ways to capture the audience's attention and increase the quality of the presentation. This e⁠-⁠training outlines the specifics of presenting online. There are tips for dealing with the technology. Furthermore, participants will learn which media and methods they can use and how.
Transformationale Führung – Mitarbeitende motivieren und begeistern
macrolearningTransformational­ Leadership—Motivating and Inspiring Employees
Transformational­ Leadership—Motivating and Inspiring EmployeesTransformational­ Leadership—Motivating and Inspiring EmployeesTransformational­ Leadership—Motivating and Inspiring EmployeesTransformational­ Leadership—Motivating and Inspiring Employees
More job satisfaction, greater creativity and better employee performance—these are just a few of the benefits of transformational leadership. In times of structural change in the world of work, this modern management style paves the way for satisfying what employees want and need. With the help of transformational leadership, employees can become more motivated. Furthermore, they can enjoy the advantages of possessing a clear vision, serving as role models, receiving and giving individualized attention, and questioning conventional practices. This e⁠-⁠training course will present the core elements of transformational leadership in detail, reinforced by illustrative examples. Participants will also learn how they can apply a transformational leadership style for providing optimum support to their employees.
Stressmanagement – Stress erfolgreich und gelassen meistern
macrolearningStress Management — Mastering Stress Successfully and Calmly
Stress Management — Mastering Stress Successfully and CalmlyStress Management — Mastering Stress Successfully and CalmlyStress Management — Mastering Stress Successfully and CalmlyStress Management — Mastering Stress Successfully and Calmly
Stress is a natural part of our lives. However, too much stress can have serious consequences. Numerous physical and mental issues can result from too much stress. During this e⁠-⁠training course, you will learn the definition of stress and the cause behind it. How can we succeed in reducing stress? Which methods of instrumental, mental and regenerative stress management are helpful? This e⁠-⁠training course provides answers to these questions. You will learn how to recognize stress, understand it better and manage it successfully through targeted techniques and methods.
Burnout besser verstehen und bewältigen
macrolearningUnderstanding and Managing Burnout Better
Understanding and Managing Burnout BetterUnderstanding and Managing Burnout BetterUnderstanding and Managing Burnout BetterUnderstanding and Managing Burnout Better
Burnout is an emotional and physical exhaustion syndrome, which can result from too much stress. In this e⁠-⁠training course, you will learn what the term "burnout" means, and how burnout can occur. What factors contribute significantly to this condition? What are the three stages of burnout? What can you do to stay healthy even under greater stress? And what must be done if burnout has actually occurred? This e⁠-⁠training course provides clear answers to these questions. You will learn how to recognize burnout, understand it better, and help to improve the situation by means of external assistance.
Hybride Teams erfolgreich führen
macrolearningSuccessfully Leading Hybrid Teams
Successfully Leading Hybrid TeamsSuccessfully Leading Hybrid TeamsSuccessfully Leading Hybrid TeamsSuccessfully Leading Hybrid Teams
This e⁠-⁠training course is about successfully leading hybrid teams and shaping the new working reality between working remotely and in-person at the office with a view to the future. Participants learn how they can establish binding rules as a basis for hybrid collaboration and where the limits of hybrid work lie. In addition, despite the physical distance, hybrid team meetings and team spirit are two essential components of this e⁠-⁠training course. Other focal points are the concept of fairness and the individual needs of employees working from home and in person at the office.
Klassisches Projektmanagement – Projekte erfolgreich steuern
macrolearningClassic Project Management—Successfully Steering Projects
Classic Project Management—Successfully Steering ProjectsClassic Project Management—Successfully Steering ProjectsClassic Project Management—Successfully Steering Projects
Have you defined your project goals and analyzed the environment of your project in detail? Yes?—Excellent! Then you are ready to move from the planning phase into the implementation phase of your project. As a project manager, your main task is to steer the project along the best possible path towards the project goal. In this e⁠-⁠learning course, you will therefore learn how and with which methods you can successfully manage your project. You will deal with the management of project goals, stakeholders, risk as well as project reporting. Each of these are valuable instruments in project steering.
Resilienz – Die innere Widerstandskraft stärken
macrolearningResilience—Increasing Your Inner Resilience
Resilience—Increasing Your Inner Resilience Resilience—Increasing Your Inner Resilience Resilience—Increasing Your Inner Resilience Resilience—Increasing Your Inner Resilience
At work, we face pressure to perform, complex requirements, unforeseeable events, and uncertainties on a daily basis. Resilience makes it possible to deal with these challenges in a positive way and even to develop personally. But what is resilience? And what are the differences between resilient and non-resilient people? How can the seven pillars of resilience help you to confidently overcome challenges in your everyday work? And how can you go about strengthening your own inner resilience? These questions will be covered in detail during this e⁠-⁠training course.
Innovation – Prototypen bedarfsgerecht entwickeln und testen
macrolearningInnovation—Needs-Based Development and Testing of Prototypes
Innovation—Needs-Based Development and Testing of PrototypesInnovation—Needs-Based Development and Testing of PrototypesInnovation—Needs-Based Development and Testing of PrototypesInnovation—Needs-Based Development and Testing of Prototypes
Innovation and the testing of new developments are closely connected. In this e⁠-⁠training course, we will show you methods for prototyping, how to use them in the most needs-based way with relatively little effort, and how to gain important insights from them at an early stage and thus save on costs.
Innovation – Methoden für den Innovationsprozess
macrolearningInnovation—Methods for the Innovation Process
Innovation—Methods for the Innovation ProcessInnovation—Methods for the Innovation ProcessInnovation—Methods for the Innovation ProcessInnovation—Methods for the Innovation Process
Innovations must always have a place within a company. At the beginning of this e⁠-⁠training course, we will explain which phases characterize innovation processes. We will also take a closer look at a range of possible approaches to innovation development. There is a wealth of different approaches and methods for achieving different goals. In this e⁠-⁠training course, we will look at some of them in detail and show you which goals managers and innovation teams can achieve with them, as well as how they actually work.
Innovation – Ein innovatives Mindset fördern
macrolearningInnovation—Promoting an Innovative Mindset
Innovation—Promoting an Innovative MindsetInnovation—Promoting an Innovative MindsetInnovation—Promoting an Innovative MindsetInnovation—Promoting an Innovative Mindset
Innovative thinking can be learned. Developing an innovative mindset and promoting it in team members follows certain prerequisites and comes with some hidden stumbling blocks. In this e⁠-⁠training course, you will find out how you and your team can overcome what works against innovation and how to get mentally prepared for innovation.
Klassisches Projekt­management – Projekte erfolgreich planen
macrolearningClassic Project Management—Planning Projects Successfully
Classic Project Management—Planning Projects SuccessfullyClassic Project Management—Planning Projects SuccessfullyClassic Project Management—Planning Projects SuccessfullyClassic Project Management—Planning Projects Successfully
Do you sometimes have so many ideas for an upcoming task that you skip the planning for the task altogether and get started right away? Often, this “just do it” mentality is not a bad thing, sometimes it’s even the better way to get things done. In classic project management, however, it is the opposite. Here, planning is key to the success of the project! In this e⁠-⁠training course, you will learn about the success factors of planning in project management. You will learn which projects can be managed using traditional techniques and how important it is to clearly allocate roles to make the project successful. Furthermore, the course highlights the most important planning document(s) for managing a project. You will learn how to define milestones and thus give structure to project planning and the project phases. The course content ends with tips for how to use the kick-off meeting to transition from planning to implementation.
Unconscious Bias – Vorurteile und Stereotype erkennen und reduzieren
macrolearningUnconscious Bias—Recognizing and Reducing Prejudices and Stereotypes
Unconscious Bias—Recognizing and Reducing Prejudices and StereotypesUnconscious Bias—Recognizing and Reducing Prejudices and StereotypesUnconscious Bias—Recognizing and Reducing Prejudices and StereotypesUnconscious Bias—Recognizing and Reducing Prejudices and Stereotypes
People tend to classify their fellow human beings into a pre-defined category system and evaluate them on that basis – but why is that? This e⁠-⁠training course deals with unconscious cognitive distortions and other unconscious thought patterns, such as prejudice and stereotypes, along with their causes. Participants will get to know various forms of unconscious bias – such as name bias, affinity bias and confirmation bias – and also receive some helpful tips on how to deal with them in a reflective way in their professional life.
Diversity & Inclusion – Vielfalt führen und fördern
macrolearningDiversity & Inclusion—Facilitating and Promoting Diversity
Diversity & Inclusion—Facilitating and Promoting DiversityDiversity & Inclusion—Facilitating and Promoting DiversityDiversity & Inclusion—Facilitating and Promoting DiversityDiversity & Inclusion—Facilitating and Promoting Diversity
The majority of companies are now making a deliberate decision to favor diversity. International cooperation, demographic changes, women in management positions and individuality in the workplace — the general conditions for professional and private life have changed and there is a demand for tolerance and respect in our diverse society. But what does "diversity" actually mean? What are the advantages of diversity for a company? And how can managers promote this diversity step by step and establish it as an integral corporate value? That is what this e⁠-⁠learning course is all about.
Aktives Zuhören
macrolearningActive Listening
Active ListeningActive ListeningActive ListeningActive ListeningActive Listening
In order to hear what the other person wants to say, it is not enough to simply listen. Important information can be lost if the listener does not fully concentrate on the conversation partner and - where necessary - encourage him to continue talking. One method for shaping this communicative process effectively is "active listening". It provides guidance that allows listeners to understand the concerns of the other party truly. "Active listening" is thus one of the most important communication tools for team workers and managers. "Active listening" shows participants how to achieve better results through concentration and verbal control techniques.
Feedback geben unter Kolleg:innen
macrolearningFeedback between Colleagues
Feedback between ColleaguesFeedback between ColleaguesFeedback between ColleaguesFeedback between Colleagues
Feedback is an essential tool for managing team cooperation. Feedback is a give and take where both can and must be learned. The importance of feedback for personality development was also recognized in the 1970s by social psychologists Joseph Luft and Harry Ingram. They developed the "Johari Window" which shows that self-perception and external perception differ. The Johari Window also says that through feedback, the "blind spot" can be reduced and the scope for action increased. Positive feedback usually leads to the stabilization and development of the addressed behavior. It clears the way for team-promoting behavioral changes.
Digitalisierung verstehen
macrolearningUnderstanding Digitalization
Understanding DigitalizationUnderstanding DigitalizationUnderstanding DigitalizationUnderstanding Digitalization
"Understanding Digitalization" takes participants on a journey into the digital world, showing that digitalization is not just about converting physical products and applications into digital products and applications. Conversely, it is above all about the data that is generated in the process. As traditional companies disappear and new companies are emerge, professions are changing. Even doctors may be replaced by digital technologies. The presenter introduces the new power of customers and the need for customer centricity as another significant change. Finally, through transfer tasks, participants are encouraged to examine their own professional environment for digital challenges and potential to resolve.
Wertschätzend kommunizieren
macrolearningCommunicating with Respect and Appreciation
Communicating with Respect and AppreciationCommunicating with Respect and AppreciationCommunicating with Respect and AppreciationCommunicating with Respect and AppreciationCommunicating with Respect and AppreciationCommunicating with Respect and Appreciation
Those who manage to establish a good relationship with those they speak to can have more constructive discussions and achieve better work results. The key is communicating with respect and appreciation with a prerequisite of an "open ear" for one's own sensitivities as well as the known sensitivities of the person you're having a conversation with. This course aims to help you build up sustainable relationships with dialog partners through clear and precise "I⁠-⁠messages" on one hand, while simultaneously being aware of the other person's point of view. This creates the basis for constructive dialog.
Agiles Projektmanagement / Grundlagen
macrolearningAgile Project Management: Basics
Agile Project Management: BasicsAgile Project Management: BasicsAgile Project Management: BasicsAgile Project Management: BasicsAgile Project Management: Basics
Learn the basics of agile project management. At first glance, agile project management is compared to traditional "waterfall" project management, with the essential differences clearly illustrated using accompanying videos. Fundamental concepts of agile project management such as the Iterative and Incremental Approach are discussed, in addition to agile values and principles. The course concludes with a high-level overview of the process of an agile project.
Kanban – die Methode
macrolearningWorking with the Kanban Board
Working with the Kanban BoardWorking with the Kanban BoardWorking with the Kanban BoardWorking with the Kanban BoardWorking with the Kanban BoardWorking with the Kanban Board
The Kanban Board is more than a planning tool. First, learn about the Board's development in the Japanese automotive industry, and get to know the "flow idea" behind Kanban. This will enable you to use the method more creatively and purposefully. Also included you will find a case study from the manufacturing industry that helps to apply Kanban to real life. Learn about the different ways to use a Kanban board and the most important elements such as "Work in Progress Limits" and the "Pull Principle".
Change Management – Veränderungsprozesse erfolgreich gestalten
macrolearningChange Management—Successfully Shaping Change Processes
Change Management—Successfully Shaping Change ProcessesChange Management—Successfully Shaping Change ProcessesChange Management—Successfully Shaping Change ProcessesChange Management—Successfully Shaping Change ProcessesChange Management—Successfully Shaping Change ProcessesChange Management—Successfully Shaping Change Processes
Professional moderation, videos, and explanatory films teach how managers can successfully shape change processes. This e⁠-⁠learning introduces the best-known change models and the individual phases of a change process. It also provides concrete measures and tools for the individual phases and sheds light on how to address resistance. Exercise questions, transfer tasks, key messages and a final test tie all of the content together.
Virtuelle Teams – Motivation und Vertrauen
macrolearningVirtual Teams—Motivation and Trust
Virtual Teams—Motivation and TrustVirtual Teams—Motivation and TrustVirtual Teams—Motivation and TrustVirtual Teams—Motivation and TrustVirtual Teams—Motivation and TrustVirtual Teams—Motivation and Trust
Leading virtual teams is a skill that can be learned. The participants will learn how to motivate virtual teams remotely and in a media-appropriate way. They will learn to build trust between the individual team members working in different locations around the world. Another focus area of the e⁠-⁠learning course is for the participants to learn how to promote social networking in a team. In the last chapter, they will learn how to give effective feedback even remotely.
Storytelling im Unternehmen
macrolearningStorytelling within the Company
Storytelling within the CompanyStorytelling within the CompanyStorytelling within the CompanyStorytelling within the Company
Stories convey information more clearly, effectively and emotionally than facts and figures. Storytelling is part of every company and can be used in many situations, be it in conversations within a team or in conversations with customers. The e⁠-⁠learning course explains what storytelling is and how it works. Videos, tips, mnemonics, instructions and overviews show how to build a good story. Questions, transfer tasks and a final knowledge check ensure that the learning objectives are achieved.
Bedarf ermitteln
macrolearningIdentifying Needs
Identifying NeedsIdentifying NeedsIdentifying NeedsIdentifying NeedsIdentifying Needs
A needs analysis forms the basis for every sales conversation. In order to determine the demand, having knowledge of proven questioning techniques is important. Focusing on the easy-to-learn and highly-effective PPF Method, asking the right questions is exactly where this online training comes in. After asking questions about the present, the salesperson asks the customer questions about the past, and then uses future questions to further specify the need.
Methodeneinsatz in Präsenztrainings
macrolearningMethods of Training
Methods of TrainingMethods of TrainingMethods of TrainingMethods of TrainingMethods of Training
It's obvious that experts simply tell their listeners what they know. But a lecture is only one of many ways to effectively pass on knowledge - yet not always the best. In this course, users will learn about and apply other methods beyond a traditional lecture. Each method is adapted to the respective phase of the classroom training.
Agile Führung
macrolearningAgile Leadership
Agile LeadershipAgile LeadershipAgile LeadershipAgile Leadership
"Agility" is the answer to ever shorter-term planning processes and ever faster change. "Leadership" must also be rethought in this context. This e⁠-⁠training puts classic leadership tools to the test. It is divided into the areas of mindset (understanding of leadership), skillset (leadership competencies) and toolset (leadership tools). For all three areas, we will examine how thinking and the respective methods and tools must change in order to continue to meet the requirements of successful leadership.
Trainings vorbereiten und konzipieren
macrolearningHow to Design and Prepare a Training
How to Design and Prepare a TrainingHow to Design and Prepare a TrainingHow to Design and Prepare a TrainingHow to Design and Prepare a TrainingHow to Design and Prepare a Training
One of the essential formats for the effective transfer of knowledge is face-to-face training. In this course, you will learn the basics of planning and designing a classroom training. This includes obtaining (and, if necessary, requesting) a goal-oriented briefing, elaborating on the goals of the training, planning the contents and methods, while also considering organizational challenges.
Virtuelle Teams – Kommunikation
macrolearningVirtual Teams—Communication
Virtual Teams—CommunicationVirtual Teams—CommunicationVirtual Teams—CommunicationVirtual Teams—CommunicationVirtual Teams—Communication
Communication is the fuel that powers all teamwork. This also applies to virtual teams. In this e⁠-⁠learning course, participants will learn how to establish efficient communication in virtual teams. They will learn which digital media is suitable for which occasions and what they should think about when choosing a respective medium. Further, users will learn to regulate collaboration on their virtual teams, how avoid media-induced misunderstandings, and finally, how virtual meetings should be conducted.
Einwände entkräften
macrolearningHandling Objections
Handling ObjectionsHandling ObjectionsHandling ObjectionsHandling ObjectionsHandling ObjectionsHandling Objections
"No!" does not always mean no. Objections do not mean disinterest on the part of the customer, but quite the opposite, potential attention. In order to be able to recognize, decode and, in the best case, crack objections from the other party, this course presents the ten most frequent objections and how to react to them. For example, the Acknowledgement Method, which consists of four stages - the acknowledgement phase, question phase, argumentation phase, and activation phase - has proven particularly effective here.
Selbstmotivation
macrolearningSelf-Motivation
Self-MotivationSelf-MotivationSelf-MotivationSelf-MotivationSelf-Motivation
The more self-determined and self-reliant you can be in your job, the more important it is to be self-motivated in your approach. In this e⁠-⁠training you will learn the basics of self-motivation. You will explore your motives and learn how to formulate clear goals. On this basis, we will introduce you to methods for motivating yourself effectively and maintaining your motivation in the long term. In addition, you will learn how to deal productively with obstacles. Numerous practical tips make it easier for you to apply the new knowledge in your everyday life.
Das Bewerbergespräch führen
macrolearningConducting the Interview
Conducting the InterviewConducting the InterviewConducting the InterviewConducting the InterviewConducting the Interview
New employees will take on important responsibilities, and influence the working atmosphere and team dynamics. Therefore, the selection and hiring process should be given sufficient consideration. In this e⁠-⁠training, learn how to conduct professional, goal-oriented interviews with applicants. You will learn how to create a job description step-by-step, develop a requirements profile from the job description, prepare interview guidelines, and then conduct the interview. Highlights include the art of asking the right questions, how to follow up on the interview, and how to make a final selection. You will also learn ways in which companies can "appeal" to candidates as attractive employers.
Feedback geben
macrolearningGiving Feedback
Giving FeedbackGiving FeedbackGiving FeedbackGiving FeedbackGiving Feedback
In this e⁠-⁠learning, participants get to know the model of the Johari Window. It shows the difference between the perception of others and the perception of oneself. The Johari Window clarifies the "blind spot" and shows why the "secret" will remain a secret. This course teaches that "giving feedback" does not mean "praise" or "criticize". Rather, it is about being open to self-perception through feedback from outside.
Argumentieren und überzeugen
macrolearningJustification and Persuasion Techniques
Justification and Persuasion TechniquesJustification and Persuasion TechniquesJustification and Persuasion TechniquesJustification and Persuasion Techniques
This e⁠-⁠learning will present the participants with numerous tools for better and more effective argumentation. They will learn about the five-step technique, the ETHOS scheme and the four i⁠-⁠Words technique. An expert gives advice for professional preparation and the use of voice and body language. Using film scenes the e⁠-⁠learning shows how to deal with blackouts, counterarguments, trick questions and verbal attacks in a confident way.
Die acht Kommunikationsstile nach Schulz von Thun
macrolearningThe Eight Types of Communicators
The Eight Types of CommunicatorsThe Eight Types of CommunicatorsThe Eight Types of CommunicatorsThe Eight Types of CommunicatorsThe Eight Types of CommunicatorsThe Eight Types of Communicators
Get to know the "eight communication types" according to Friedemann Schulz von Thun. This course is designed to raise awareness of the fact that people have different communication styles. It also makes them aware of their own preferred communication style. It is not about right or wrong communication styles, but rather about recognizing one's own style and, if necessary, developing or expanding it further.
Grundlagen der Kommunikation nach Schulz von Thun
macrolearningBasics of Communication
Basics of CommunicationBasics of CommunicationBasics of CommunicationBasics of CommunicationBasics of CommunicationBasics of Communication
Using Friedemann Schulz von Thun's "4⁠-⁠ears-model", the participants are made aware of the complex process of communication. They get to know and understand their personal communication behavior better. The participants also get to know "their" preferred ear. They learn to understand which messages they often send unconsciously. The training course encourages the participants to transfer the acquired knowledge into action competence.
Agiles Mindset entwickeln
macrolearningDeveloping an Agile Mindset
Developing an Agile MindsetDeveloping an Agile MindsetDeveloping an Agile MindsetDeveloping an Agile MindsetDeveloping an Agile MindsetDeveloping an Agile Mindset
The world of work is changing. Globalization and digitalization mean that old work and management strategies no longer suffice. This e⁠-⁠training course highlights the agile mindset and how it differs from the classic control mindset. Furthermore, Carol Dweck's growth mindset and fixed mindset concepts are explored to emphasize the importance of adaptability and innovation. Participants will learn how outdated mindsets pose risks in a dynamic business world and how an agile mindset enables rapid response to market developments. The course introduces the nine agile values—trust, focus, openness, courage, communication, respect, feedback, commitment, simplicity—and provides strategies for developing and maintaining an agile mindset.
Nutzen argumentieren
macrolearningDemonstrating Value
Demonstrating ValueDemonstrating ValueDemonstrating ValueDemonstrating ValueDemonstrating ValueDemonstrating Value
The value does not depend on the product, but on the user. Because knowledge of the buying motive is fundamental to the value argumentation, this e⁠-⁠learning presents the four most important buying intentions - safety, recognition, profit and convenience - their recognition, and appropriate response. Building on this, participants learn the five-step technique of value argumentation. Realistic examples show what an individual value argumentation can look like.
Laterale Führung – wirksam führen ohne Vorgesetztenfunktion
macrolearningLateral Leadership—Leading Effectively Without Being a Supervisor
Lateral Leadership—Leading Effectively Without Being a SupervisorLateral Leadership—Leading Effectively Without Being a SupervisorLateral Leadership—Leading Effectively Without Being a SupervisorLateral Leadership—Leading Effectively Without Being a SupervisorLateral Leadership—Leading Effectively Without Being a Supervisor
More and more projects are being executed outside of traditional corporate hierarchies, by interdepartmental or even intercompany teams assembled based on competencies. In teams like these, there is often no disciplinary leader. Instead, the team has a lateral leader. That leader is then responsible for the project results but without being a superior in charge of the team. In this course, we will explain what exactly the special characteristics of lateral leadership are. We will use a practical example to show you how lateral leadership operates and what leadership tools are of special importance.
Zeitmanagement
macrolearningTime Management
Time ManagementTime ManagementTime ManagementTime Management
Anyone wanting to use time productively must first have an idea of where their time currently goes. This e⁠-⁠learning begins by inviting participants to write down their estimates. Then, for two weeks, write down what you've done during every hour of the day. This self-assessment will then be used as a basis for learning the essential methods of time management. The Pomodoro Method, batching, timeboxing, and prioritizing according to the Eisenhower Matrix. The goal is for participants to learn to manage their time in a way that other team members can rely on. This e⁠-⁠learning can also be used to get to know individual methods more closely.
Didaktische Grundlagen für die wirksame Weitergabe von Wissen
macrolearningPrinciples for Effective Knowledge Transfer
Principles for Effective Knowledge TransferPrinciples for Effective Knowledge TransferPrinciples for Effective Knowledge TransferPrinciples for Effective Knowledge TransferPrinciples for Effective Knowledge Transfer
In this crash course on didactics, get an overview of the three major models: behaviorism, cognitivism, and constructivism. Also included in this course, you will find information on the roles and tasks trainers are often faced with. Finally, explore the MASTER Model and how it guides you when planning and structuring seminars.
Kreativitätstechniken – Methodenkoffer
macrolearningFostering Creativity—Methods for Your Toolbox
Fostering Creativity—Methods for Your ToolboxFostering Creativity—Methods for Your ToolboxFostering Creativity—Methods for Your ToolboxFostering Creativity—Methods for Your ToolboxFostering Creativity—Methods for Your ToolboxFostering Creativity—Methods for Your Toolbox
Every company wants creative employees with a neverending supply of good ideas. The phrase "Be creative!" has probably never spurred anyone on to imaginative high performance. But creativity can be encouraged and practiced. This e⁠-⁠learning introduces methods and techniques to generate creative ideas including Brainstorming and Brainwriting, the 635 Method, the Six Thinking Hats, the Walt Disney Method, and Stimulus Image Analysis. You will also receive valuable tips and "recipes" for a successful process. Additional transfer tasks help participants to integrate what they've learned into their everyday work.
Erstkontakt herstellen
macrolearningMaking Initial Contact
Making Initial ContactMaking Initial ContactMaking Initial ContactMaking Initial ContactMaking Initial Contact
Efficiency brings the highest possible return with relatively low investment. This is very important for customer acquisition as it is crucial to find exactly the right customers amongst thousands of potentials and to make the best possible initial contact. Research tools help users assess customer potential and then target those customers. This course also covers preparing the perfect Elevator Pitch.
So funktioniert Kommunikation nach Paul Watzlawick
macrolearningHow Communication Works
How Communication WorksHow Communication WorksHow Communication WorksHow Communication WorksHow Communication Works
Understanding the highly complex puzzle of communication is simplified by Paul Watzlawick's "Five Axioms". This shows what certain communicative dynamics look like in practice, and how it is possible to positively shape communication. Dramatizations enable the participants to recognize communication patterns, thereby enabling them to communicate in a more goal-oriented way in the future.
Online-Meetings moderieren
macrolearningModerating Online Meetings
Moderating Online MeetingsModerating Online MeetingsModerating Online MeetingsModerating Online MeetingsModerating Online MeetingsModerating Online Meetings
Almost all the rules that apply to face-to-face meetings apply to online meetings as well. But besides good preparation, structured execution, and clear follow-up, other topics also play an important role. How do we deal with requests to speak? How can we hold creative meetings online? And how can we establish social proximity and trust in online meetings? Regardless of the features offered by online meeting tools and apps, this e⁠-⁠learning discusses how online meetings can also be made productive.
Teamentwicklung erfolgreich gestalten
macrolearningSuccessfully Structuring Team Development
Successfully Structuring Team DevelopmentSuccessfully Structuring Team DevelopmentSuccessfully Structuring Team DevelopmentSuccessfully Structuring Team DevelopmentSuccessfully Structuring Team Development
Learn the basics for your job as a team leader by setting realistic goals and motivating the team for the long run. This course teaches you how to ensure a clear distribution of tasks within your team and how to not only agree on, but implement goal-oriented rules. Furthermore, this e⁠-⁠learning includes measures to promote constructive communication and shows the participants how they can use simple means to sustainably promote trust and cohesion on their team.
Lernstrategien – Methodenkoffer
macrolearningLearning Strategies—Method Toolbox
Learning Strategies—Method ToolboxLearning Strategies—Method ToolboxLearning Strategies—Method ToolboxLearning Strategies—Method ToolboxLearning Strategies—Method Toolbox
With the aid of learning strategies, it is possible to guide memory and learning processes for specific goals. This e⁠-⁠training course introduces participants to a series of learning strategies based on research in the psychology of learning. These strategies are geared to widely varied learning goals—ranging from classic rote learning, to the consolidation and structuring of knowledge, to the more efficient use of informative texts and one's own notes. Participants will learn how to apply these strategies for self-directed learning opportunities in everyday work, and what makes them so effective.
Aufgaben delegieren
macrolearningDelegating Tasks
Delegating TasksDelegating TasksDelegating TasksDelegating TasksDelegating Tasks
Delegating is more than just "do it"! Participants will learn which tasks can be delegated in principle and which ones must not be passed on under any circumstances. They learn to develop requirement profiles in order to be able to assign respective activities to appropriate employees. Additionally, learn the four stages of the delegation discussion, avoid back delegations, and learn to check agreements and deadlines.
Scrum – der Überblick
macrolearningScrum—The Overview
Scrum—The OverviewScrum—The OverviewScrum—The OverviewScrum—The OverviewScrum—The OverviewScrum—The Overview
Learn about the background and development of Scrum as described by Jeff Sutherland in his book "The Scrum Revolution" where Sutherland references the Toyota Principle and the Plan-Do-Check-Act Method. Additionally, get to know the basics of Scrum such as working in teams, focused work, and the division into product owner, scrum master and team. Finally, learn what the organization of a project looks like, according to scrum.
Abschlüsse erzielen
macrolearningClosing the Sale
Closing the SaleClosing the SaleClosing the SaleClosing the SaleClosing the Sale
Many salespeople are excellent advisors, but often find it difficult to close the deal. This training enables sales staff to expand their skills by developing their closing technique. Using realistic scenes, you can observe how the purchase can be systematically completed. You will also learn how to terminate the sales process when it becomes clear that the customer does not want to buy.
Mitarbeitende motivieren
macrolearningMotivating Team Members
Motivating Team MembersMotivating Team MembersMotivating Team MembersMotivating Team MembersMotivating Team Members
When employees hide behind their desks, it may not be because of ill will or convenience. They often lack knowledge, ability and confidence in themselves. So how can managers motivate their employees to come out of their shell and conquer new tasks? In this e⁠-⁠learning, the participants will learn helpful methods of employee motivation. This courses focuses on "self-efficacy".
Online-Verhandlungen führen
macrolearningOnline Negotiations
Online NegotiationsOnline NegotiationsOnline NegotiationsOnline Negotiations
More and more sales negotiations are being conducted online. This has many advantages, but also creates challenges. This e⁠-⁠training course, designed for experienced sales managers and sales professionals, deals specifically with the characteristic features of online negotiations. How can you build good relationships with your negotiating partners? How do you utilize the most constructive communication possible in online negotiations? And how do you resolve difficult situations? This e⁠-⁠training course answers these questions and shows you how online negotiations can intelligently and profitably expand your repertoire as a negotiation expert.
Erfolgreich arbeiten im Homeoffice
macrolearningWorking Successfully in Your Home Office
Working Successfully in Your Home OfficeWorking Successfully in Your Home OfficeWorking Successfully in Your Home OfficeWorking Successfully in Your Home OfficeWorking Successfully in Your Home Office
More and more people are working from home all or part of the time. That has a lot of advantages, such as a better work-life balance and being spared the daily commute to work. At the same time, employees working from home also face major challenges. Many of the structures otherwise taken for granted are no longer there, and the easy, convenient contact with colleagues is also gone. The personal responsibility is greater—everyone is called upon to structure their working time, organize their workstation, avoid distractions and stay self-motivated. Learn how to do this in this practical training that includes many tips and transfer tasks for your everyday life working from home.
Konfliktmanagement für Führungskräfte
macrolearningConflict Resolution for Managers
Conflict Resolution for ManagersConflict Resolution for ManagersConflict Resolution for ManagersConflict Resolution for ManagersConflict Resolution for Managers
For managers, the rule is: intervene as little as possible, but as much as necessary in a conflict involving their own employees. As a starting point, it is important to also recognize hidden conflicts and assess their severity. The theoretical basis for this is provided by Friedrich Glasl's model of the nine stages of conflict escalation. It clearly shows how conflicts can escalate if timely intervention is neglected. For each escalation stage, managers will learn various methods of conflict resolution - from the promotion of independent conflict resolution to mediation and arbitration as well as to the intervention of power.
Interkulturelle Kommunikation in Teams
macrolearningIntercultural Communication in Teams
Intercultural Communication in TeamsIntercultural Communication in TeamsIntercultural Communication in TeamsIntercultural Communication in TeamsIntercultural Communication in Teams
Teams are becoming more diverse, as members can often hail from different countries and cultures. Consequently, intercultural communication is becoming more and more important, especially at work. In this e⁠-⁠learning course, users will learn what "culture" means and discuss important concepts from the works of Geert Hofstede and E. T. Hall. Participants will also learn how to become more aware of cultural differences and receive valuable leadership tools with which to manage intercultural teams. The aim of the course is to enhance the intercultural skills of the participants.
Gute Entscheidungen treffen
macrolearningMaking Good Decisions
Making Good DecisionsMaking Good DecisionsMaking Good DecisionsMaking Good DecisionsMaking Good Decisions
Decisive strength is an essential skill in an ever faster changing environment. Participants can develop and expand this competence in this multimedia e⁠-⁠learning. Learn to quickly categorize a task, discern what needs to be done immediately and what can be postponed, and other methods that can help with good decision-making.
Fragetechniken gezielt einsetzen
macrolearningHow to Use Questioning Techniques
How to Use Questioning TechniquesHow to Use Questioning TechniquesHow to Use Questioning TechniquesHow to Use Questioning TechniquesHow to Use Questioning Techniques
Questions set thought processes in motion. Nothing is more convincing than the answers we give ourselves. With the help of this training course, the participants will learn the fundamental difference between open and closed questions, and how to apply questioning techniques correctly.
Neu in der Führungsrolle
macrolearningNew to the Leadership Role
New to the Leadership RoleNew to the Leadership RoleNew to the Leadership RoleNew to the Leadership RoleNew to the Leadership Role
The focus is on specialists who are promoted to management level. This training is suitable as a preparation for management tasks and imparts knowledge on result control, process management, employee leadership and self-management. The participants learn how to handle different expectations and conflicts of interest. In addition, seven leadership myths are explained and refuted - because leadership does not fit into simple patterns.
Design Thinking in der Praxis
macrolearningDesign Thinking
Design ThinkingDesign ThinkingDesign ThinkingDesign ThinkingDesign Thinking
This e⁠-⁠training was developed by design thinking practitioners. At the center is a real-life, anonymized project demonstrating how a manufacturer of garage doors developed new products and solutions using a design thinking process. Here, you will be introduced to concepts such as the problem space, the solution space, and the prerequisites needed in order to apply design thinking. In a special chapter, the Persona Concept is also presented using a practical example.
Selbstorganisiert lernen
macrolearningSelf-Organized Learning
Self-Organized LearningSelf-Organized LearningSelf-Organized LearningSelf-Organized LearningSelf-Organized Learning
With the possibilities offered by digitization, learning is becoming more flexible, diverse, and individualized, than ever before. Thanks to this, you now have the opportunity to take more control of your learning process. In this e⁠-⁠training course, you will learn about which parts of the learning process you can have an influence on – and you will receive numerous tips for successful self-organized learning. You will learn how to identify your learning needs, and, from these, you will learn how to set learning goals and get to grips with learning content. You will also find out how to select the appropriate learning resources and create a framework that is conducive to your learning. Furthermore, you will learn how you can learn productively with other people. And, finally, you will learn how to evaluate your learning process.
Teamphasen erfolgreich gestalten
macrolearningManage Team Phases Successfully
Manage Team Phases SuccessfullyManage Team Phases SuccessfullyManage Team Phases SuccessfullyManage Team Phases SuccessfullyManage Team Phases Successfully
The four team phases according to Bruce Tuckman form the core of this e⁠-⁠learning course. Participants will learn how to accompany their team proactively through a series of phases. The course explains each phase individually and shows examples of the phase using common scenarios. Building on this, participants learn more about management instruments suitable for each phase. The five dysfunctions of a team according to Lencioni are also presented in a separate chapter. This course contains checklists, exercises and transfer tasks.
Gruppen in Präsenzveranstaltungen steuern
macrolearningManaging Groups in a Training
Managing Groups in a TrainingManaging Groups in a TrainingManaging Groups in a TrainingManaging Groups in a TrainingManaging Groups in a Training
One of the major challenges for business experts is the communicative complexity of dynamic groups. Trainers and presenters often encounter having to slow down frequent speakers, reset after disruptions, and keep composure in awkward situations. In this course, you will become familiar with these challenges and learn solutions that can help.
Die Führungskraft als Coach
macrolearningThe Manager as a Coach
The Manager as a CoachThe Manager as a CoachThe Manager as a CoachThe Manager as a CoachThe Manager as a Coach
Coaching is a highly effective option for supporting people in their development. Managers can also use the coaching approach to strengthen the self-responsibility, motivation, and performance of their employees. At the same time, given the countless offers that are available, there is tremendous uncertainty about what coaching actually is and how it can be employed for best results. This training explains what coaching is all about and how managers in particular can put coaching to use for their teams. It also explains key skills and methods as well as a globally established model that can be used for structuring coaching conversations.
Führen nach Reifegrad
macrolearningSituational Leadership®
Situational Leadership®Situational Leadership®Situational Leadership®Situational Leadership®Situational Leadership®
The maturity model is also known as Situational leadership®. In this course, participants learn to lead employees in a way that corresponds to their individual situation. Four different leadership styles are discussed: instructive, coaching, participative, and delegating. They also learn how to assess the respective maturity level of an employee.
Meetings moderieren
macrolearningModerating Meetings
Moderating MeetingsModerating MeetingsModerating MeetingsModerating MeetingsModerating Meetings
Far too often, meetings are perceived as time wasters, which is indicative of just how frequently meetings are badly organized and run. The fact is, meetings fulfill important purposes every day. They are a good format for bringing everyone up to speed, help to identify what's going wrong, and can be used to generate new ideas. Without meetings, we would miss out on critical communication that keeps us afloat in a competitive, ever-changing market. Learn about various meeting formats, how to foster a productive atmosphere as the moderator of a meeting, and acquire all of the necessary tools for dealing with a broad range of challenges—from long-winded ramblers to interrupters.
Teamrollen kennen und produktiv machen
macrolearningKnowing Team Roles and Making Them Productive
Knowing Team Roles and Making Them ProductiveKnowing Team Roles and Making Them ProductiveKnowing Team Roles and Making Them ProductiveKnowing Team Roles and Making Them ProductiveKnowing Team Roles and Making Them Productive
At the core of this e⁠-⁠learning are Meredith Belbin's team roles. The participants get to know the three main types of roles on a team: activity-based, thinking and problem-solving, and people-oriented roles. Strengths and weaknesses of each role are presented in detail, promoting understanding and appreciation of the Belbin model and the resulting role differences. Aiming to support the participants in their skill development, this course also contains checklists, exercises, and transfer tasks.
Methoden und Werkzeuge der Online-Wissensvermittlung
macrolearningMethods and Tools for Online Knowledge Transfer
Methods and Tools for Online Knowledge TransferMethods and Tools for Online Knowledge TransferMethods and Tools for Online Knowledge TransferMethods and Tools for Online Knowledge TransferMethods and Tools for Online Knowledge Transfer
This e⁠-⁠learning discusses special features of online training and how to prepare an online training environment. Learn about special features in the knowledge acquisition phase and how to activate and manage participants.
Mitarbeitende im Homeoffice führen und motivieren
macrolearningLeading and Motivating Employees in Home Office
Leading and Motivating Employees in Home OfficeLeading and Motivating Employees in Home OfficeLeading and Motivating Employees in Home OfficeLeading and Motivating Employees in Home OfficeLeading and Motivating Employees in Home Office
More and more often people are working from home. Managerial tasks remain the same and are based on a combination of people-oriented and goal-oriented leadership. This results in five central challenges: building trust, achieving results, resolving conflicts, developing employees and motivating employees. However, these leadership challenges have to be executed differently at a distance compared to when in direct contact with employees. Get started to unlock this crucial skill.
Produktiver und zufriedener im Job
macrolearningBecoming More Productive and Satisfied at Work
Becoming More Productive and Satisfied at WorkBecoming More Productive and Satisfied at WorkBecoming More Productive and Satisfied at WorkBecoming More Productive and Satisfied at Work
In this e⁠-⁠learning course, you will learn how you can work more productively and with less stress. It's not about working faster and harder to boost output. Instead, you can employ easy-to-learn methods to structure your day efficiently and be more relaxed in achieving your goals. You will learn how to get into the flow and become absorbed in your work. We will show you what your biorhythm has to do with your productivity and how you can plan your day so that you work harmoniously with your internal clock. After all, people who work efficiently, with less stress, not only perform better but are also more relaxed and satisfied on the job.
Beziehung aufbauen im Verkauf
macrolearningBuilding Relationships in Sales
Building Relationships in SalesBuilding Relationships in SalesBuilding Relationships in SalesBuilding Relationships in SalesBuilding Relationships in Sales
When building relationships in sales, it's not so much numbers, data and facts that count, but rather personality and likeability. One of the most important methods to achieve this is small talk. In this course, users will learn how to use small talk to build relationships. Additionally, this course discusses how you can use body language to respond to body language signals coming from the other person.
Führen mit Empathie
macrolearningLeading with Empathy
Leading with EmpathyLeading with EmpathyLeading with EmpathyLeading with Empathy
The ability to lead with empathy is considered to be an essential discipline in leadership. If you succeed in managing your team with appreciation and trust in on a daily basis, you will be able to win over your employees more easily. Because with empathy, you not only take other people with you – you can also better understand them and put yourself in their shoes. This will create a working atmosphere in which your team will know they are appreciated, making them feel more comfortable. This will have a positive effect on every conversation along with your ability to persuade and convince others as a manager. Those who show empathy and attentiveness to other people can also better assess their attitude and thus avoid the negative consequences of misjudgments. However, leading with empathy is something that needs to be learned. In this training course, you will learn how to be more perceptive of other people's emotions and understand their motives. By applying this understanding, you will have greater assurance in working out suitable courses of action.
Konfliktmanagement unter Kollegen
macrolearningConflict Resolution between Colleagues
Conflict Resolution between ColleaguesConflict Resolution between ColleaguesConflict Resolution between ColleaguesConflict Resolution between ColleaguesConflict Resolution between Colleagues
This e⁠-⁠training course shows the typical signs and levels of a conflict. In addition, different reactions to conflict are introduced and a detailed method for solving conflicts will be provided. Furthermore, the Harvard Concept shows how to find the win-win solutions in situations of conflict.
Digitale Informationsflut effizient meistern
macrolearningOvercoming the Digital Information Overload
Overcoming the Digital Information OverloadOvercoming the Digital Information OverloadOvercoming the Digital Information OverloadOvercoming the Digital Information Overload
The ever-increasing use of digital communication tools has led to information overload in the workplace, which poses challenges for people every day. In this e⁠-⁠training course, you will learn how to control the flood of digital information by using personal information management skills. In addition, you will learn strategies for increasing your productivity, creativity, and ability to concentrate. Practical techniques and tricks will be introduced to demonstrate how to bring order to any overflowing inbox. Additionally, the e⁠-⁠training course will teach you how to scrutinize your personal use of digital communication tools more closely, as well as showing you methods for handling such tools in a balanced and healthy way.
Customer Centricity – Kund:innen verstehen, begeistern und binden
macrolearningCustomer Centricity—Understanding, Inspiring and Retaining Customers
Customer Centricity—Understanding, Inspiring and Retaining CustomersCustomer Centricity—Understanding, Inspiring and Retaining CustomersCustomer Centricity—Understanding, Inspiring and Retaining CustomersCustomer Centricity—Understanding, Inspiring and Retaining Customers
Have you recently been excited to buy something or try a new service? What was it that grabbed your attention? It could’ve been a lot of things, but typically, when you're energized about a purchase, that means that the company you’re about to give money to did a great job of prioritizing the customer during the product or service's development. In this course, you will learn about customer focus and get tips on how to entice customers to try out the latest products or services.
Mitarbeitende führen in der Krise
macrolearningLeadership in Times of Crisis
Leadership in Times of CrisisLeadership in Times of CrisisLeadership in Times of CrisisLeadership in Times of CrisisLeadership in Times of Crisis
This e⁠-⁠learning teaches how to manage crises. Video lectures introduce the phases of a crisis and explain how to successfully move through immense challenges with effective communication, resilience, and techniques for staying calm. The e⁠-⁠learning uses transfer tasks, comprehension questions, key messages, and a final test to help each participant meet the learning objectives.
Konflikte gemeinsam lösen
macrolearningTalking through Conflict
Talking through ConflictTalking through ConflictTalking through ConflictTalking through ConflictTalking through Conflict
Simmering conflicts are toxic to the workplace—in terms of both atmosphere and productivity. However, most conflicts can be diffused or completely cleared up with conflict resolution techniques. Knowing these tools and how to use them is critical for managing disagreements in the workplace. In this interactive multimedia e⁠-⁠learning course, participants will learn how to prepare for conversations about confict, how to conduct conflict resolutions, and how to ensure that everyone honors their agreements.
Schwierige Verhandlungen führen
macrolearningDifficult Negotiations
Difficult NegotiationsDifficult NegotiationsDifficult NegotiationsDifficult Negotiations
Negotiations do not always follow the same pattern. There are negotiating partners* who can make life difficult for you and can present you with real challenges in a negotiation. In this e⁠-⁠training you will learn the most important tools to keep the upper hand even during difficult negotiations. How do you deal with conflicting interests? How do you manage to get a stalled negotiation going again? How do you confidently defend yourself against attacks and not get distracted from your negotiation goal? This course not only answers these questions but shows you how to achieve positive results, even in the most complex negotiations, by preparing efficiently.
Professionell verhandeln
macrolearningBasics of Negotiations
Basics of NegotiationsBasics of NegotiationsBasics of NegotiationsBasics of Negotiations
Successful negotiations are not based on luck, but on learned skills. This e⁠-⁠training introduces the most important tools needed to conduct successful negotiations. How can you strengthen the basis of your negotiation and enter well prepared? How do you know when to continue a negotiation and when to stop? How do you unerringly present your offer to your negotiating partner and argue the benefits of your product? This e⁠-⁠training provides useful answers to these questions. It shows you how you can successfully conclude your next negotiation via efficient preparation and highlighting benefits.
Mit Fragetechniken die eigene Gesprächsführung optimieren
microlearningOptimize Your Communication with Questioning Techniques
Optimize Your Communication with Questioning TechniquesOptimize Your Communication with Questioning TechniquesOptimize Your Communication with Questioning Techniques
By only ever asking individual questions, formulating the questions concisely and precisely, showing honest interest and preparing well for important conversations, you can conduct a constructive and respectful dialogue.
Generationenübergreifende Zusammenarbeit – so klappt´s
microlearningIntergenerational Collaboration and How It Works
Intergenerational Collaboration and How It WorksIntergenerational Collaboration and How It WorksIntergenerational Collaboration and How It Works
Despite (age) differences in the team, look for common ground, clarify points of friction, agree on rules and benefit from each other.
Wissenstransfer von Alt zu Jung und umgekehrt
microlearningBridging Generational Gaps through Intergenerational Knowledge Exchange
Bridging Generational Gaps through Intergenerational Knowledge ExchangeBridging Generational Gaps through Intergenerational Knowledge ExchangeBridging Generational Gaps through Intergenerational Knowledge Exchange
If the transfer of knowledge within the team stalls at generational boundaries, it's time to overcome this barrier. This micro gives tips on how to do this. This way, you can utilise potential and your team can learn from each other!
Ich schaffe es nicht, in Meetings alle Teilnehmenden gut einzubinden
microlearningI Don't Do a Good Job of Involving Everyone in Meetings
I Don't Do a Good Job of Involving Everyone in MeetingsI Don't Do a Good Job of Involving Everyone in MeetingsI Don't Do a Good Job of Involving Everyone in Meetings
Here, you will discover techniques for moderators to effectively incorporate silent participants, dominant speakers, and others into their meetings.
Mir fällt es schwer, den Sinn bei stumpfen Routineaufgaben zu sehen
microlearningI Struggle to See the Point in Mundane Routine Tasks
I Struggle to See the Point in Mundane Routine TasksI Struggle to See the Point in Mundane Routine Tasks
Sometimes, it may feel like your work is meaningless—but it never is! When you view your tasks as part of the larger picture, that's where you find the real meaning.
Im Bewerbungsgespräch habe ich das Gefühl, mein Gegenüber ist nicht ehrlich
microlearningI Doubt My Interviewee Is Being Honest
I Doubt My Interviewee Is Being HonestI Doubt My Interviewee Is Being HonestI Doubt My Interviewee Is Being Honest
If you sense that the candidate is holding back, it may be helpful to approach your assessment with empathy and understanding to uncover the underlying cause.
Es fällt mir schwer, meinen Start in den Lernprozess zu finden
microlearningFinding a Start in the Learning Process is Challenging
Finding a Start in the Learning Process is ChallengingFinding a Start in the Learning Process is ChallengingFinding a Start in the Learning Process is Challenging
It can be frustrating when learning doesn't work out the way you want it to. By realising why the skills you want to acquire are important, you will be able to motivate yourself for the learning process.
Ich trau mich nicht nachzufragen, weil ich denke, mein Gegenüber hat eh keine Zeit
microlearningI'm Afraid to Ask Because I Think My Counterpart Doesn't Have Time
I'm Afraid to Ask Because I Think My Counterpart Doesn't Have TimeI'm Afraid to Ask Because I Think My Counterpart Doesn't Have TimeI'm Afraid to Ask Because I Think My Counterpart Doesn't Have Time
It is not a wise approach to refrain from asking questions due to false consideration. This approach may result in misunderstandings and additional work. There's another option!
Situatives Führen: Meine Mitarbeitenden stufen sich reifer ein als ich sie
microlearningMy Team Members Evaluate Their Skill Level Higher Than I Do
My Team Members Evaluate Their Skill Level Higher Than I DoMy Team Members Evaluate Their Skill Level Higher Than I DoMy Team Members Evaluate Their Skill Level Higher Than I Do
The level of management you provide your employees depends on their skills and motivation. However, highly motivated employees often overestimate their skills and seek tasks or positions for which they are not yet competent. In this micro-learning course, you will learn how to react appropriately in this situation and, most importantly, how to appreciate your employees.
Mein Gegenüber schweift aus und ich weiß nicht, wie ich unterbrechen soll
microlearningMy Counterpart Is Rambling, and I Don't Know How to Interrupt
My Counterpart Is Rambling, and I Don't Know How to InterruptMy Counterpart Is Rambling, and I Don't Know How to InterruptMy Counterpart Is Rambling, and I Don't Know How to Interrupt
Interrupting someone who is talkative and tends to speak at length may seem impolite. However, it depends on how you interrupt them. In this microlearning session, we'll share some practical verbal and non-verbal techniques to effectively manage talkative individuals and steer conversations toward a constructive resolution.
Ich merke, dass ich als Führungskraft nicht alles lösen kann
microlearningI Realize That as a Manager I Can't Solve Everything
I Realize That as a Manager I Can't Solve EverythingI Realize That as a Manager I Can't Solve EverythingI Realize That as a Manager I Can't Solve Everything
Managers often have to deal with unrealistic expectations of perfection on the part of their employees or colleagues. In this micro-learning you will learn how to reduce these expectations and develop a leadership style that is authentic and creates an environment of trust and collaboration.
Mein:e Bewerber:in stellt im Bewerbungsgespräch keine Fragen zum Job oder dem Unternehmen
microlearningMy Candidate Doesn't Ask Questions About the Job or Company in the Interview
My Candidate Doesn't Ask Questions About the Job or Company in the InterviewMy Candidate Doesn't Ask Questions About the Job or Company in the InterviewMy Candidate Doesn't Ask Questions About the Job or Company in the Interview
If applicants don't ask any questions about the job or the company during the interview, this quickly creates the feeling that they are not interested in the job. It's best to address this before you turn them down.
Nach meiner Delegation bringt ein Teammitglied das Ergebnis nicht
microlearningWhen Delegating Tasks to My Employee Falls Short of Expected Results
When Delegating Tasks to My Employee Falls Short of Expected ResultsWhen Delegating Tasks to My Employee Falls Short of Expected ResultsWhen Delegating Tasks to My Employee Falls Short of Expected Results
You delegate tasks to your employees, but they don't complete them to your satisfaction. However, an unsatisfactory result serves as a learning or training opportunity for the employee.
Ich möchte nicht delegieren, weil ich die Aufgabe lieber selbst abschließen will
microlearningI Don't Want to Delegate Because I Prefer to Complete the Task Myself
I Don't Want to Delegate Because I Prefer to Complete the Task MyselfI Don't Want to Delegate Because I Prefer to Complete the Task MyselfI Don't Want to Delegate Because I Prefer to Complete the Task Myself
It can be difficult to delegate tasks that are enjoyable, but it is crucial for both time management and employee development.
Ich mache mir Sorgen um einen Kollegen / eine Kollegin, aber er/sie sagt, alles sei in Ordnung
microlearningI Am Worried About a Colleague, But They Say Everything Is Fine
I Am Worried About a Colleague, But They Say Everything Is FineI Am Worried About a Colleague, But They Say Everything Is FineI Am Worried About a Colleague, But They Say Everything Is Fine
If you notice that a team member is not feeling well, speak to them in an appreciative, empathetic, and confidential manner. This micro gives you tips on how to do this.
Mein Teammitglied sträubt sich gegen den digitalen Fortschritt
microlearningMy Team Member's Resistance to Embracing Digital Advancements
My Team Member's Resistance to Embracing Digital AdvancementsMy Team Member's Resistance to Embracing Digital AdvancementsMy Team Member's Resistance to Embracing Digital Advancements
Changes create uncertainty. Changes associated with digital innovations generate even more uncertainty. In this micro, you'll learn how to support your employees in embracing digital progress and working with it instead of against it.
Andere reden mir dauernd in meine Entscheidungen rein
microlearningOthers Are Always Telling Me What I Should Do
Others Are Always Telling Me What I Should DoOthers Are Always Telling Me What I Should DoOthers Are Always Telling Me What I Should Do
To make your own decisions, other perspectives are valuable, but setting boundaries is just as important.
Mir fällt es schwer, eine persönliche Bindung zu meinem Remote-Team aufzubauen
microlearningBuilding a Personal Connection with My Remote Team is Challenging
Building a Personal Connection with My Remote Team is ChallengingBuilding a Personal Connection with My Remote Team is Challenging
Establishing a strong connection from a distance poses its challenges. The key is to engage regularly with your team members to foster a genuine bond.
Ein Teammitglied geht bei Konflikten immer gleich in den Angriffsmodus
microlearningMy Coworker Turns Aggressive in Conflict Situations
My Coworker Turns Aggressive in Conflict SituationsMy Coworker Turns Aggressive in Conflict SituationsMy Coworker Turns Aggressive in Conflict Situations
In moments of conflict, it's common for one side to feel provoked and respond with (personal) attacks. Here, you will learn how to guide the conversation back to a constructive dialogue.
Ein Teammitglied schadet mit häufigen Fehlern der Teamperformance
microlearningA Team Member Undermines Team Performance with Frequent Mistakes
A Team Member Undermines Team Performance with Frequent MistakesA Team Member Undermines Team Performance with Frequent Mistakes
To avoid mistakes, a functional feedback culture and open communication are just as important as the joint exploration of possible causes. This micro provides impulses for that.
Es fällt mir schwer, Gleichbehandlung bei individuellen Problemen meiner Mitarbeitenden umzusetzen
microlearningI Find It Difficult to Implement Equal Treatment for My Employee's Individual Problems
I Find It Difficult to Implement Equal Treatment for My Employee's Individual ProblemsI Find It Difficult to Implement Equal Treatment for My Employee's Individual ProblemsI Find It Difficult to Implement Equal Treatment for My Employee's Individual Problems
Ensuring equality doesn't involve imposing rigid one-size-fits-all solutions. This micro explains how fairness and respect can be integrated into team dynamics while considering the individual needs of each team member.
Ich fühle mich als weibliche Führungskraft von meinen männlichen Kollegen nicht ernst genommen
microlearningBeing a Female Manager: I Struggle with Being Taken Seriously by Male Colleagues
Being a Female Manager: I Struggle with Being Taken Seriously by Male ColleaguesBeing a Female Manager: I Struggle with Being Taken Seriously by Male ColleaguesBeing a Female Manager: I Struggle with Being Taken Seriously by Male Colleagues
A wry look, an offhand comment—on a bad day, it's enough to make you feel insecure around your male colleagues. In this micro-learning, we will show you how to build your confidence as a female leader and develop solutions to these problems.
Meine älteren Mitarbeitenden nehmen mich als junge Führungskraft nicht ernst
microlearningMy More Experienced Employees Don't Take Me Seriously as a Young Manager
My More Experienced Employees Don't Take Me Seriously as a Young ManagerMy More Experienced Employees Don't Take Me Seriously as a Young ManagerMy More Experienced Employees Don't Take Me Seriously as a Young Manager
Managers always have to prove themselves to some extent. The situation is intensified when young managers face more experienced team members. This micro provides tips to less experienced team leaders.
Jüngere Kolleg:innen haben keinen Respekt vor meinem Erfahrungsschatz
microlearningLess Experienced Colleagues Don't Respect My Wealth of Experience
Less Experienced Colleagues Don't Respect My Wealth of ExperienceLess Experienced Colleagues Don't Respect My Wealth of ExperienceLess Experienced Colleagues Don't Respect My Wealth of Experience
If less experienced colleagues do not respect the life experiences and achievements of more experienced team members, a conversation on equal footing is needed.
Ich weiß nicht, wie ich in Krisenzeiten mit irrationalen Ängsten meiner Mitarbeitenden umgehen soll
microlearningNavigating Employees' Irrational Fears in Times of Crisis
Navigating Employees' Irrational Fears in Times of CrisisNavigating Employees' Irrational Fears in Times of CrisisNavigating Employees' Irrational Fears in Times of Crisis
When the company is in crisis, fear often spreads among the employees. Find out here how you, as a leader, can address concerns and apprehensions.
Ich bekomme als Trainer:in nur wenig Reaktion von meinen Teilnehmenden
microlearningI, as a Trainer, Receive Little Response from My Participants
I, as a Trainer, Receive Little Response from My ParticipantsI, as a Trainer, Receive Little Response from My ParticipantsI, as a Trainer, Receive Little Response from My Participants
In professional development, trainers often encounter situations where participants appear passive or disinterested. This behavior is generally not intended as a personal affront and can have various reasons. This microlearning course focuses on how to respond to such situations with empathy and openness and how to collaboratively find solutions with the participants.
Ich nehme mir meine Arbeit zu sehr zu Herzen
microlearningI'm Overly Emotionally Invested in My Work
I'm Overly Emotionally Invested in My WorkI'm Overly Emotionally Invested in My WorkI'm Overly Emotionally Invested in My Work
If you are too emotionally involved in your work, we'll show you here how to channel the intensity of your emotions into productive avenues.
Andere wirken so souverän und stark – und ich krieg das nicht hin
microlearningOthers Seem So Confident and Strong—I Struggle to Measure Up
Others Seem So Confident and Strong—I Struggle to Measure UpOthers Seem So Confident and Strong—I Struggle to Measure UpOthers Seem So Confident and Strong—I Struggle to Measure Up
We all have uncertainties and weaknesses. This microlearning is designed to assist in embracing one's weaknesses, fostering more confidence in the process.
Ich habe keine Ahnung, was mein Teammitglied im Homeoffice eigentlich macht!
microlearningI Have No Idea What My Team Member Actually Does in Home Office!
I Have No Idea What My Team Member Actually Does in Home Office!I Have No Idea What My Team Member Actually Does in Home Office!I Have No Idea What My Team Member Actually Does in Home Office!
Regular check-ins, status reports, and collaboration platforms can help keep home-based workers engaged.
Die Trennung zwischen Homeoffice und Zuhause gelingt mir nicht
microlearningStruggling to Separate My Work in My Home Office from My Personal Life
Struggling to Separate My Work in My Home Office from My Personal LifeStruggling to Separate My Work in My Home Office from My Personal LifeStruggling to Separate My Work in My Home Office from My Personal Life
Those who work from home face the challenge that many of the usual work structures don't exist. This micro shows how they can better structure their own work time.
Ich habe keinen Kopf für das Gespräch, will aber nicht unhöflich wirken
microlearningI Can't Concentrate on the Conversation, but Don't Want to Seem Rude
I Can't Concentrate on the Conversation, but Don't Want to Seem RudeI Can't Concentrate on the Conversation, but Don't Want to Seem RudeI Can't Concentrate on the Conversation, but Don't Want to Seem Rude
Sometimes an important conversation lacks the attention it needs. Find out here how to make your conversation partner feel valued.
Ich habe eine wichtige Info nicht verstanden, traue mich aber nicht, nachzufragen
microlearningThe Dilemma of Not Understanding Important Information and Feeling Uncomfortable Asking About It
The Dilemma of Not Understanding Important Information and Feeling Uncomfortable Asking About ItThe Dilemma of Not Understanding Important Information and Feeling Uncomfortable Asking About ItThe Dilemma of Not Understanding Important Information and Feeling Uncomfortable Asking About It
If you're missing any information, don't be afraid to ask. In fact, if you phrase your request correctly, it has several advantages!
Im Homeoffice werde ich ständig von meinen Kindern unterbrochen
microlearningDealing with Interruptions from My Children in Home Office
Dealing with Interruptions from My Children in Home OfficeDealing with Interruptions from My Children in Home OfficeDealing with Interruptions from My Children in Home Office
In a home office, you always seem available and approachable as a parent. This micro shows how simple symbols can be used to clearly distinguish work mode from home mode.
Ich schaffe es nicht, mich als fachliche Führungskraft durchzusetzen
microlearningChallenges Faced When Asserting Myself in a Leadership Position
Challenges Faced When Asserting Myself in a Leadership PositionChallenges Faced When Asserting Myself in a Leadership PositionChallenges Faced When Asserting Myself in a Leadership Position
In order to be assertive in a leadership position, it is important to confidently communicate one's professional competence and to foster empathy and open communication in the team.
Ich habe vor einer Entscheidung oft Angst vor negativen Konsequenzen
microlearningBefore Making a Decision, I Am Often Afraid of a Negative Outcome
Before Making a Decision, I Am Often Afraid of a Negative OutcomeBefore Making a Decision, I Am Often Afraid of a Negative Outcome
Many people are afraid of making the wrong decisions and are often paralyzed by their fears in the decision-making process. This does not have to be the case! In this micro-learning, we provide tips on how to make decisions with confidence.
Ich möchte hart in der Sache sein, aber gleichzeitig nett zu den Menschen
microlearningI Want To Be Firm on Issues While Showing Kindness to Coworkers
I Want To Be Firm on Issues While Showing Kindness to CoworkersI Want To Be Firm on Issues While Showing Kindness to CoworkersI Want To Be Firm on Issues While Showing Kindness to Coworkers
If you want to find a good balance between being assertive and empathetic, the best way is to focus on authenticity and appreciation for the other person.
Ich finde als Führungskraft die Balance zwischen professioneller und persönlicher Ebene nicht
microlearningStriking a Balance Between Professional and Personal Levels as a Manager
Striking a Balance Between Professional and Personal Levels as a ManagerStriking a Balance Between Professional and Personal Levels as a ManagerStriking a Balance Between Professional and Personal Levels as a Manager
Leaders need clear personal/professional boundaries that are comfortable for them and their team members.
Mein Kollege oder meine Kollegin respektiert meine Grenzen nicht und setzt mich dauernd unter Druck
microlearningMy Coworker Doesn't Respect My Boundaries and Is Constantly Pressuring Me
My Coworker Doesn't Respect My Boundaries and Is Constantly Pressuring MeMy Coworker Doesn't Respect My Boundaries and Is Constantly Pressuring MeMy Coworker Doesn't Respect My Boundaries and Is Constantly Pressuring Me
Boundaries at work are important for mental health and job performance. This micro shows you how to defend them.
Ich muss meinen Kund:innen eine Preisanpassung erklären
microlearningI Have to Explain a Price Adjustment to My Customers
I Have to Explain a Price Adjustment to My CustomersI Have to Explain a Price Adjustment to My CustomersI Have to Explain a Price Adjustment to My CustomersI Have to Explain a Price Adjustment to My Customers
In order not to lose your customers to the competition when you adjust your prices, you have to make sure that they understand your reasons for the price adjustment and continue to trust you. Here's how you can do that.
Bedarfsermittlung: meine Kund:innen geben nicht alle Informationen preis
microlearningNeeds Assessment: My Customers Do Not Disclose All Their Information
Needs Assessment: My Customers Do Not Disclose All Their InformationNeeds Assessment: My Customers Do Not Disclose All Their InformationNeeds Assessment: My Customers Do Not Disclose All Their InformationNeeds Assessment: My Customers Do Not Disclose All Their Information
To be able to offer complete solutions, you need to know everything when assessing a customer's needs. Here you will discover effective ways to obtain the desired information from your customer.
Ich berate meine Kund:innen noch nicht ganzheitlich genug
microlearningI’m Not Advising My Customers Solution-Oriented Enough Yet
I’m Not Advising My Customers Solution-Oriented Enough YetI’m Not Advising My Customers Solution-Oriented Enough YetI’m Not Advising My Customers Solution-Oriented Enough YetI’m Not Advising My Customers Solution-Oriented Enough Yet
Comprehensive solutions are a win-win situation for you and your customers. This micro gives you useful tips on how to advise your customers in a solution-oriented manner.
Verkaufsgespräch: Ich möchte meine Kund:innen nicht überrumpeln
microlearningSales Pitch: I Don't Want To Take My Customers by Surprise
Sales Pitch: I Don't Want To Take My Customers by SurpriseSales Pitch: I Don't Want To Take My Customers by SurpriseSales Pitch: I Don't Want To Take My Customers by Surprise
This micro is about entering the sales conversation with confidence and elegance.
Auf Veranstaltungen trau ich mich nicht zu netzwerken
microlearningI'm Uncomfortable Networking at Events
I'm Uncomfortable Networking at EventsI'm Uncomfortable Networking at EventsI'm Uncomfortable Networking at Events
How to navigate networking opportunities at an event
Kaltakquise ist mir unangenehm
microlearningCold Calling Makes Me Uncomfortable
Cold Calling Makes Me UncomfortableCold Calling Makes Me UncomfortableCold Calling Makes Me Uncomfortable
If you cold-call, you'll also face rejection. This course will show you how to deal with rejection effectively and empathetically so that you can succeed.
Ich weiß nicht, was meine Kund:innen wirklich wollen
microlearningI Don't Know What My Customers Really Want
I Don't Know What My Customers Really WantI Don't Know What My Customers Really WantI Don't Know What My Customers Really Want
To advise your customers according to their needs, it helps to ask open questions and learn more about them.
Ich habe Schwierigkeiten, bei Kund:innen die Entscheiderstruktur herauszufinden
microlearningDetermining Customer Hierarchy for Decision-Making Can Be Tough
Determining Customer Hierarchy for Decision-Making Can Be ToughDetermining Customer Hierarchy for Decision-Making Can Be ToughDetermining Customer Hierarchy for Decision-Making Can Be Tough
Who makes the decisions for your customers? Difficult to find out because people rarely talk about it directly. But with clever communication it can be found out!
Meine Kund:innen finden unser Produkt zu teuer
microlearningMy Customers Find Our Product Too Expensive
My Customers Find Our Product Too ExpensiveMy Customers Find Our Product Too ExpensiveMy Customers Find Our Product Too Expensive
This micro demonstrates how to overcome the "product is too expensive" objection by taking your customers seriously and engaging them emotionally.
Meine Kund:innen lassen sich auch von guten Argumenten nicht überzeugen
microlearningEven Good Arguments Don't Convince My Customers
Even Good Arguments Don't Convince My CustomersEven Good Arguments Don't Convince My CustomersEven Good Arguments Don't Convince My Customers
The best way to convince customers is to determine personal benefits and later reassure that these benefits are really valuable. Practical examples further illustrate this.
Ich habe gleich einen Vortrag und bin extrem nervös
microlearningI Have To Give a Presentation and I'm Very Nervous
I Have To Give a Presentation and I'm Very NervousI Have To Give a Presentation and I'm Very Nervous
We all get nervous before presentations. With the help of a few tricks, you can tranform your fear into something positive that will help you to give an even better presentation.
Mein Teammitglied verliert im Change an Bedeutung und hat Angst vor Imageverlust
microlearningMy Team Member Is Feeling Lost and Worried about Recent Changes Affecting Their Status
My Team Member Is Feeling Lost and Worried about Recent Changes Affecting Their StatusMy Team Member Is Feeling Lost and Worried about Recent Changes Affecting Their StatusMy Team Member Is Feeling Lost and Worried about Recent Changes Affecting Their Status
Change triggers uncertainty, doubt and resistance in many of your employees. However, behind resistance, there is always an underlying cause and emotions that can be addressed through communication. We show you how to address the fears and needs of your employees in order to open them up to change.
Ich mache bei Konflikten immer einen Rückzieher
microlearningI Always Back Down When There Is a Conflict
I Always Back Down When There Is a ConflictI Always Back Down When There Is a ConflictI Always Back Down When There Is a Conflict
Do you tend to avoid conflict situations? Learn to enter into conflict confidently with this micro.
Mein Kollege / meine Kollegin nimmt das Feedback persönlich
microlearningMy Colleague Takes Feedback Personally
My Colleague Takes Feedback PersonallyMy Colleague Takes Feedback PersonallyMy Colleague Takes Feedback Personally
If your counterpart feels attacked by feedback, it is important to react quickly and look for ways to improve your company's feedback culture.
Mein Kollege / meine Kollegin nimmt mein Feedback nicht ernst
microlearningMy Coworker Doesn't Take Feedback Seriously
My Coworker Doesn't Take Feedback SeriouslyMy Coworker Doesn't Take Feedback SeriouslyMy Coworker Doesn't Take Feedback Seriously
If the other person doesn't take your feedback seriously, find out why and respond accordingly to improve communication in the future.
Angemessenes Feedback geben
microlearningGiving Effective Feedback
Giving Effective FeedbackGiving Effective FeedbackGiving Effective Feedback
You can express your feedback in a constructive and appreciative manner by communicating with “I” statements, making specific suggestions for changes in the future, and giving your feedback as promptly as possible.
Meine Kund:innen bringen mich mit unverhältnismäßigen Rabattwünschen aus dem Konzept
microlearningMy Customers Are Sidetracking Me with Unreasonable Discount Requests
My Customers Are Sidetracking Me with Unreasonable Discount RequestsMy Customers Are Sidetracking Me with Unreasonable Discount RequestsMy Customers Are Sidetracking Me with Unreasonable Discount RequestsMy Customers Are Sidetracking Me with Unreasonable Discount Requests
In four steps, this micro will show you how to respond constructively to excessive discounting demands from clients. With these simple steps, both negotiators save face and achieve their goals.
Kaufreue: Meine Kund:innen machen einen Rückzieher
microlearningBuyer's Remorse: My Customers Are Backing Out of the Deal
Buyer's Remorse: My Customers Are Backing Out of the DealBuyer's Remorse: My Customers Are Backing Out of the DealBuyer's Remorse: My Customers Are Backing Out of the DealBuyer's Remorse: My Customers Are Backing Out of the Deal
To ensure that your customers do not regret their purchase or exercise their right of withdrawal after a successful sale, you must also be there for them after the sales meeting. Here you can learn how to proactively and individually encourage them in their purchase decision.
Zusammenhalt im hybriden Team stärken
microlearningStrengthening Cohesion in Your Hybrid Team
Strengthening Cohesion in Your Hybrid TeamStrengthening Cohesion in Your Hybrid Team
Today, many teams are hybrid, meaning some employees work on-site and others remotely. Learn here how you can ensure strong cohesion in your hybrid team despite this physical distance.
Benefits, die Mitarbeitende halten
microlearningBenefits Which Retain Employees
Benefits Which Retain Employees Benefits Which Retain Employees Benefits Which Retain Employees
To retain employees, the company offers benefits that go beyond the standard: flexible working hours, home office, training, performance-based pay and opportunities to help shape the company.
Hilfe! Meine Kund:innen finden mich nicht sympathisch genug!
microlearningHelp! I Don't Come-Off as Personable
Help! I Don't Come-Off as PersonableHelp! I Don't Come-Off as PersonableHelp! I Don't Come-Off as Personable
In this micro, it's all about coming across as personable and authentic to customers. Personability is based on appreciation and is a major competitive advantage in consulting and sales.
Tätigkeiten einen Sinn geben
microlearningGiving Meaning to Tasks
Giving Meaning to TasksGiving Meaning to TasksGiving Meaning to Tasks
Employees work better when the meaning and purpose of their work is clear to them. An understandable purpose, an inspiring corporate mission statement, good communication and authenticity play a key role in creating clarity.
Ein Onboarding Prozess, der Bindung schafft
microlearningAn Onboarding Process Which Fosters Loyalty
An Onboarding Process Which Fosters LoyaltyAn Onboarding Process Which Fosters LoyaltyAn Onboarding Process Which Fosters Loyalty
A good onboarding process is worth its weight in gold when it comes to integrating new employees and retaining them in the company in the long term.
Im Voraus planen und entspannter präsentieren
microlearningPlan Ahead and You’ll Present More Relaxed
Plan Ahead and You’ll Present More RelaxedPlan Ahead and You’ll Present More RelaxedPlan Ahead and You’ll Present More Relaxed
Here's how to plan the framework of your presentation to avoid stress and embarrassment.
Besser präsentieren mit den vier „Verständlichmachern“
microlearningPresent Better with the Four ‘Presentation Zen’ Tips
Present Better with the Four ‘Presentation Zen’ TipsPresent Better with the Four ‘Presentation Zen’ TipsPresent Better with the Four ‘Presentation Zen’ Tips
Here you will learn how to use the four “Presentation Zen” tips to help your audience stay attentive during presentations and follow the content.
Die ganzheitliche Zielvereinbarung
microlearningHolistic Goal Setting
Holistic Goal SettingHolistic Goal SettingHolistic Goal Setting
Through goal setting, you help your employees identify with the company's goals and agree on individual sub-goals.
Coaching-Gespräche mit Mitarbeitenden führen
microlearningCoaching–Conversations with Employees
Coaching–Conversations with EmployeesCoaching–Conversations with EmployeesCoaching–Conversations with Employees
Coaching conversations between managers and employees require a special, trusting atmosphere. Learn how to act as a coach when talking to your team members here.
Das GROW-Modell
microlearningThe GROW-Model
The GROW-ModelThe GROW-ModelThe GROW-Model
The well-known GROW-Model helps you to structure coaching conversations with your employees and lead them to concrete results.
Mitarbeitende durch die fünf Phasen von Change-Prozessen begleiten
microlearningLeading Employees through the Five Stages of Changing
Leading Employees through the Five Stages of ChangingLeading Employees through the Five Stages of Changing
Change happens in phases. Skillfully guide your employees through all phases of a change process and make them ready for the change!
Gesprächspartner:innen mithilfe des aktiven Zuhörens richtig verstehen
microlearningUsing Active Listening to Understand the Interlocutor
Using Active Listening to Understand the InterlocutorUsing Active Listening to Understand the InterlocutorUsing Active Listening to Understand the Interlocutor
With the help of active listening you can gain information, avoid misunderstandings, and ensure a good relationship with your conversation partner.
Kreativität fördern mit der Walt-Disney-Methode
microlearningEncouraging Creativity Using the Walt Disney Method
Encouraging Creativity Using the Walt Disney MethodEncouraging Creativity Using the Walt Disney MethodEncouraging Creativity Using the Walt Disney Method
To develop new ideas and look at them directly from different perspectives, the Walt Disney Method is a good choice. In this micro, get to know these three roles: the dreamer, the realist and the skeptic - in more detail.
Personas erstellen
microlearningCreating Personas
Creating PersonasCreating PersonasCreating Personas
By creating personas, you give (potential) customers a face and can thus better put yourself in their shoes.
Retrospektive-Meetings
microlearningRetrospective Meetings
Retrospective MeetingsRetrospective MeetingsRetrospective Meetings
In retrospective meetings, team members look back over the past few weeks to discuss what is working well and where there is room for improvement.
Aufwände realistisch einschätzen mit Planning Poker
microlearningPlanning Poker: Estimating Tasks Realistically
Planning Poker: Estimating Tasks RealisticallyPlanning Poker: Estimating Tasks RealisticallyPlanning Poker: Estimating Tasks Realistically
Planning Poker is an agile tool that helps you and your team to realistically estimate the time and effort needed for tasks. It provides a space for discussion together as a team, and ultimately helps the team come to a common denominator. This is how Planning Poker optimizes the planning of tasks and projects.
Die Grundelemente einer Präsentation
microlearningThe Basic Elements of a Presentation
The Basic Elements of a PresentationThe Basic Elements of a PresentationThe Basic Elements of a Presentation
If your presentation doesn't come across the way you hoped it would, it may be because of the structure. Here you will learn what a well organized structure looks like!