"The Customer Is King"—a nice principle, but not always easy to follow.  Some customers make life challenging for employees with behaviors like making excessive demands, being petty or impatient, or crossing boundaries.  This e⁠-⁠training course provides strategies for handling difficult customer interactions in ways that foster positive relationships and maintain a constructive business dynamic.  It focuses on developing a service-oriented mindset, explains techniques for de-escalation, and offers guidance on steering difficult conversations back on track. Participants will also learn how to set boundaries and respond effectively to boundary violations.

Schwierige Kund:innen: Herausfordernde Situationen souverän meistern

Tough Customers: Navigating Challenging Situations with Confidence 

The current global situation is worrying: In the face of the omnipresent climate crisis, financial crises, social and political unrest, technology and information overload, we need to find our bearings and take action. How can this be achieved? This training provides strategies for successfully dealing with ambiguity and uncertainty. It highlights the aspects of mental agility, self-awareness, emotional awareness and situational awareness. Mental agility makes it possible to accept uncertainty and react flexibly to new situations. Self-knowledge opens up the space to reflect on one's own values and convictions in order to better understand one's own reactions. Control over strong emotions prevents impulsive actions. This allows situations to be realistically analyzed and appropriate decisions to be made.

Handlungsfähig bleiben:  Unsicherheit und Ambivalenz souverän meistern

Staying in Control : Managing Uncertainty and Ambivalence with Confidence 

We all have many goals and intentions. The question is, how can we move into action—and, more importantly, how do we stay committed until our goals are achieved?  This e⁠-⁠training aims to provide assistance with action control and motivation. Based on various psychological models, it explains how to set realistic, motivating goals, what to consider when planning action steps, how to maintain discipline during execution, and how to constructively analyze the results to achieve future goals even more effectively.

Ideen verwirklichen: Wie Sie Absichten in Taten umsetzen

Bringing Ideas to Life: Turning Intentions into Action

The nature of work in the modern world is changing rapidly. Unlike the past where people would often do the same job for years, it has become common for work tasks to change frequently. This change is due to increasing digitalization, artificial intelligence, and temporary work. In this context, it has become increasingly important for employees to regularly undergo training and upgrade their skills to increase their own employability. But what does employability mean? What skills are necessary to stay efficient and attractive in the job market in the long run? What is the relationship between career identity, self-efficacy and employability? Our e⁠-⁠training course provides answers to all these questions and more on the subject of employability.

Employability stärken – Attraktiv für den Arbeitsmarkt bleiben

enhancing-employabilitystaying-competitive-in-the-job-market

selfpositioning

Self-positioning

Enhancing Employability—Staying Competitive in the Job Market

The ever-increasing use of digital communication tools has led to information overload in the workplace, which poses challenges for people every day. In this e⁠-⁠training course, you will learn how to control the flood of digital information by using personal information management skills. In addition, you will learn strategies for increasing your productivity, creativity, and ability to concentrate. Practical techniques and tricks will be introduced to demonstrate how to bring order to any overflowing inbox. Additionally, the e⁠-⁠training course will teach you how to scrutinize your personal use of digital communication tools more closely, as well as showing you methods for handling such tools in a balanced and healthy way.

Digitale Informationsflut effizient meistern

overcoming-the-digital-information-overload

selforganizing

Self-organizing

Overcoming the Digital Information Overload

People tend to classify their fellow human beings into a pre-defined category system and evaluate them on that basis – but why is that? This e⁠-⁠training course deals with unconscious cognitive distortions and other unconscious thought patterns, such as prejudice and stereotypes, along with their causes. Participants will get to know various forms of unconscious bias – such as name bias, affinity bias and confirmation bias – and also receive some helpful tips on how to deal with them in a reflective way in their professional life.

Unconscious Bias – Vorurteile und Stereotype erkennen und reduzieren

unconscious-biasrecognizing-and-reducing-prejudices-and-stereotypes

selfdevelopment

Self-development

Unconscious Bias—Recognizing and Reducing Prejudices and Stereotypes

In this e⁠-⁠learning course, you will learn how you can work more productively and with less stress. It's not about working faster and harder to boost output. Instead, you can employ easy-to-learn methods to structure your day efficiently and be more relaxed in achieving your goals. You will learn how to get into the flow and become absorbed in your work. We will show you what your biorhythm has to do with your productivity and how you can plan your day so that you work harmoniously with your internal clock. After all, people who work efficiently, with less stress, not only perform better but are also more relaxed and satisfied on the job.

Produktiver und zufriedener im Job

becoming-more-productive-and-satisfied-at-work

Becoming More Productive and Satisfied at Work

Sales professionals and aspiring sales employees can find suitable strategies for different sales requirements in the Sales & Services clusters. The contained learning paths train diverse competencies with which you can proactively and sustainably support your customers.

Acquiring and Retaining Customers

Sales & Service

Agility is one of the most important skills in the modern working world. The Agile Essentials topic cluster helps you to act agilely according to different requirements and consolidates valuable methods to develop a future-oriented mindset and apply it situationally.

Shaping the Future

Agile Essentials

The intricacies of communication are a daily challenge. The Communication & Collaboration topic cluster helps you to strengthen your personal communication skills. The learning paths deepen methods to promote team communication and to address different types of conflicts with solution-oriented strategies.

Moving forward as a team

Communication & Collaboration

From classic to digital skills, this topic cluster covers relevant competencies for a convincing appearance in the workplace. The learning paths awaken your talents to lead presentations and meetings, manage projects across on- or offline channels, and refine a deep understanding of complex digital issues.

Managing everyday work confidently and convincingly

Business Essentials

Leaders will find basic solution strategies for characteristic challenges in leadership positions in the Leadership Essentials topic cluster. The learning paths decode complex leadership topics with practical recommendations for action and support you in shaping your responsible role.

Leading and Developing Employees

Leadership Essentials

New Work, hybrid work, diversity and inclusion. The modern world of work continues to evolve rapidly through a variety of topics. The demands placed on managers are changing at the same pace. The learning paths from the New Leadership topic cluster show how to convince with attitude, help on the way to a future-oriented leadership mindset, and motivate towards a forward-thinking leadership position.

Expanding leadership competencies for the new world of work

New Leadership

Everyday training for your own soft skills. The learning paths in the Grow & Flow topic cluster support you in using needs-oriented work methods to structure your daily routine efficiently. The e-trainings promote self-competencies and encourage optimizing the personal performance curve and reduce stress levels.

Developing self-competencies for the new world of work

Grow & Flow

Comprehensive soft skills training for in-depth personal development. Macrolearning is a classic elearning course with a completion time of approximately 50 minutes. As a particularly intensive form of digital development, macrolearning promotes soft skills and sharpens personal profiles. For a holistic learning journey, PINKTUM Macrolearnings can also be combined with suitable compact Microlearnings. 

It’s a skill booster for complex tasks. Challenge Microlearnings focus on solving everyday challenges by advancing knowledge and teaching relevant emotional soft skills. They are to the point and deficitoriented.

Know-how Microlearnings provide expertise on a specific topic in minutes. Focusing on your knowhow therefore provides solutions to your everyday issues. It’s a very efficient way to refresh one’s knowledge.

Ideal soft skill training for the hectic workday, even without in-depth prior knowledge. Microlearning is a compact e-learning course that takes only a few minutes to complete. The short learning unit is ideal for quickly refreshing knowledge (Know-how) or solving professional challenges (Challenge). A microlearning can be combined with appropriate macrolearnings or used as a stand-alone learning product.

Enhancing Employability—Staying Competitive in the Job Market

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Connecting Tasks and Interests with Job Crafting

I Am Afraid That AI Will Replace My Job

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